Business Relationship Manager/ Project Manager Latam

Há 7 dias


Sao Paulo, Brasil ABBVIE Tempo inteiro

**Your role**:
This role is the onsite Business Relationship Manager/Project Manager IT for the Allergan Aesthetics Business Technology Services (BTS) in Brazil. Responsible for all aspects of ensuring consistent execution of Business Technology support including new project consultation and execution, process improvements, incident management, and change enablement across multiple platforms, and other business technology needs for the site.

**You will be responsible for**:

- Local contact for business for overall BTS needs, responsible for prioritizing demand intake, strategic planning, vendor contract negotiation and budget maintenance/reporting as well as escalation assistance and internal audit point of contact from an IT perspective.
- Provide support for IT budget and project activities.
- Business partner between vendors, corporate shared services, and the business, responsibilities can include new demand, incident management, access requests, and change management.
- Site management and representation: Business technology lead reporting into LATAM regional leader. Communicate to business shared IT services offerings, report IT financial spend and increase site capabilities. Hardware, software, facilities and other.
- Sales Support: Ensuring business technology capabilities are deployed to allow for smooth, consistent, and agile sales, order management, returns, etc. High business process understanding and requires planning and facilitation with shared services.
- Cross functional process consultation: Customer Operations systems and data with Inside/outside sales, sales operations, etc.
- Reporting and analytics: Support customer operations related KPI's both current and future.
- Partners with Customer Operations teams to understand, influence and enable both short and long-term solution needs and helps develops strategies and plans to address those needs
- Proactively identify areas where technology could create new business opportunities, improve business processes, or gain cost efficiencies
- Facilitates reoccurring involvement from key stakeholders to stay engaged with business and technical needs.
- Responsible for compliance with applicable Corporate and Divisional policies and procedures.
- Project management including forecasting resource demand, capture of business requirements and cost management.
- Responsible for estimating new demand on a portfolio and project-by-project basis and assisting with annual demand planning and estimations.
- Works collaboratively with upstream and downstream system and process partners and fosters regular communication and collaboration.
- Champions change and innovation - stimulates creativity and innovation in others and supports those who initiate change and take risks
- Awareness of evolving regulatory requirements in the business area(s) and influence BTS stakeholders and vendors to efficiently address these evolutions
- Remains up to date with evolving technologies supporting operations
- Consults with business process owners and business unit management on BTS tools and solutions, recommending solutions aligned with business unit direction, strategy, and priorities. Where needed involve business consultants and external technology experts
- Understand specific challenges and opportunities linked to regulatory, legal, and economic situation in different life science-based businesses.

**Requirements**:

- Solid IT experience in large or midsized multinational life science organization
- Excellent interpersonal skills, with the ability to foster trusting relationships
- Strong oral and written communication skills (English & Portuguese or Spanish), with experience presenting to key stakeholders
- Solid analytical skills combined with extensive project management experience
- Experience with DevOps and SLC.
- Experience with vendor management.
- Comfortable working within an agile or waterfall project environment.
- Experience leading project teams - both with direct and indirect staff
- Qualification in project management (PMP)
- Business Intelligence Reporting
- Experience with Veeva, Connect a plus

**Education**
- Bachelor’s degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience.


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