Customer Service Manager

2 semanas atrás

Rio de Janeiro, Brasil Eleven HR Tempo inteiro

Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set

Position: Customer Service Manager (Fluent English & Spanish Speaker)

Location: Remote (Work from home flexibility)

Experience: Minimum 5 Years of experience required in Sales & Marketing
Key Responsibilities:

- Harness your advanced proficiency in English & Spanish and your expertise from your Degree to devise and implement strategic plans aimed at optimizing operational efficiency and fueling our company's expansion.

Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering customer service that seamlessly aligns with our company's ethos.

Take charge of customer training and onboarding, guiding them to extract the maximum utility from our products/services and ensuring a seamless experience.
- Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.
- Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and reinforcing loyalty.

Spearheaded the collection process for monthly payments, particularly from customers with failed payments, utilizing persuasive communication and negotiation skills.
- Cultivate cross-functional collaboration with teams in sales, marketing, and finance, refining operational processes for optimal efficiency.

Regularly analyze operational data, pinpoint emerging trends, and provide actionable insights to facilitate continuous enhancements.

Stay updated on industry trends, customer preferences, and best practices to maintain our company's competitive edge.

Qualifications:
Bachelor's degree in Business or an MBA, underscoring a robust background in business management and strategy.

A track record of successful customer service management and adeptness in engaging with customers.

Exceptional communication and interpersonal skills, enabling effective interactions with customers and adept guidance of a diverse team.
- Strong aptitude for strategic thinking and problem-solving, empowering you to drive operational improvements and overcome challenges.
- Outstanding leadership skills with the ability to inspire and mentor team members effectively.
- Previous experience in operations management, customer retention, and payment collection is highly desirable.

**Salary**: From R$3,500.00 per month

**Language**:

- Spanish (required)

Work Location: In person

  • Customer Success Manager

    Há 16 horas

    Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    Há 20 horas

    Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    Há 24 horas

    Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    Há 16 horas

    rio de janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring:FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    1 dia atrás

    Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    Há 14 horas

    Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their...

  • Customer Success Manager

    Há 2 dias

    Rio de Janeiro, RJ, Brasil M&O Partners Tempo inteiro

    M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry. Our Client is hiring: FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of...

  • Customer Success Manager

    4 semanas atrás

    Estado do Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Customer Service Representative

    1 semana atrás

    Rio de Janeiro, Brasil Ola Vamos Technology Tempo inteiro

    _**Position: Customer Service Representative**_ **Duties**: - Interact with customers’ concerns, issues, and questions in live chats. - Solve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Work Terms**: - 12-hour shift per day - 2 days off per...

  • Roll-Out Manager

    4 semanas atrás

    Rio De Janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities:The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with

  • Business Integrity Manager

    Há 1 mês

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse Brazil is inviting talented professionals to join our project as a** Business Integrity Manager **for our long-standing client **BICS in our Rio office.** Join the team of our customer BICS - a global telecommunications enabler with a physical network covering the entire globe! - Grow your expertise through interacting with A-level mobile carriers...

  • General Project Manager

    Há 1 mês

    Rio de Janeiro, Brasil Tangent International Tempo inteiro

    Job Title: General Project Manager Job Description: The GPM (General Project Manager) is responsible for the overall management of the projects, including liaising with customers, coordinating and supervising team members, and overseeing project implementation (strategy, progress, cost, quality performance, etc.). Focus on customer relationship...

  • General Project Manager

    Há 1 mês

    Rio de Janeiro, Brasil Tangent International Tempo inteiro

    Job Title:General Project Manager Job Description:The GPM (General Project Manager) is responsible for the overall management of the projects, including liaising with customers, coordinating and supervising team members, and overseeing project implementation (strategy, progress, cost, quality performance, etc.).Focus on customer relationship development &...

  • General Project Manager

    Há 1 mês

    Rio de Janeiro, Brasil Tangent International Tempo inteiro

    Job Title:General Project Manager Job Description:The GPM (General Project Manager) is responsible for the overall management of the projects, including liaising with customers, coordinating and supervising team members, and overseeing project implementation (strategy, progress, cost, quality performance, etc.).Focus on customer relationship development &...

  • General Project Manager

    Há 7 dias

    Rio de Janeiro, Brasil Tangent International Tempo inteiro

    Job Title:General Project ManagerJob Description:The GPM (General Project Manager) is responsible for the overall management of the projects, including liaising with customers, coordinating and supervising team members, and overseeing project implementation (strategy, progress, cost, quality performance, etc.).Focus on customer relationship development &...

  • Roll-Out Manager

    Há 3 dias

    Rio de Janeiro, Brasil The BIG Jobsite Tempo inteiro

    Responsibilities:The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...

  • Business Development Manager

    4 semanas atrás

    Rio de Janeiro, Brasil RightShip Tempo inteiro

    **Job details**: As world-recognised maritime safety and environmental experts, RightShip have an exciting vision to influence expand its market share and our influence safety, environmental and social outcomes through a comprehensive range of new product offerings and solutions. Working closely with the Head of Americas, the Business Development Manager -...

  • Roll-out Manager

    Há 1 mês

    rio de janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities: The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...

  • Roll-out Manager

    Há 1 mês

    Rio de Janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities: The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...

  • Roll-out Manager

    4 semanas atrás

    Rio de Janeiro, Brasil ZTE do Brasil Tempo inteiro

    Responsibilities:The Roll-out Manager is the key interface to the customer and subcontractor about the delivery progress project, in cooperation with and reports to the Project Manager. Create, maintain, and control the roll-out plan, ensure the activities meet the customer’s requirement (scope, milestones, quality), including site survey, installation,...