Customer Retention and Sales Manager

2 semanas atrás


Rio de Janeiro, Brasil Rolbexi Consulting Limited Tempo inteiro

SapphireBet is an international brand of a sports betting and online casino service, which operates in Brazil, India, and Mexico, and also plans to expand.

Our company is committed to deliver the best possible service to our customers. Join our team and be a part of a dynamic and exciting industry

We are seeking a talented Customer retention and sales manager to join our team online in Brazil.

As a Customer retention and sales manager, you will be responsible for handling a high volume of outbound calls, identifying customer needs, solving problems and selling the company’s products.. You will also follow the company's customer service script and rules to maintain positive relationships with our customers, as well as maintain accurate reports.
- Previous experience in Salesis required, preferably at online betting/gambling service
- Understanding of the sales systems and work in telesales
- Skills for successful sales by telephone
- Strong verbal communication and active listening skills
- Experience with CRM systems
- Customer orientation and adaptability to different personality types
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in English, native Brazilian Portuguese is required, Latin Spanish is a plus
- Knowledge of other languages is a plus

**Responsibilities**:

- Handle a high volume of outbound calls
- Identify customer needs, solve problems, and provide solutions
- Sell and upsell company products to new and existing customers
- Follow the company's customer service script and rules
- Maintain positive relationships with our customers
- Maintain accurate reports
- Processing and analyzing customers in the CRM system.
- Processing and providing bonuses according to internal instructions.

**Salary**: From R$2,500.00 per month

**Experience**:

- telesales/phone sales (preferred)
- working in Betting/iGaming companies (preferred)

**Language**:

- working level English? (required)

Application Deadline: 26/08/2023



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