Operations Assistant

2 semanas atrás

Sao Paulo, Brasil RedCloud Tempo inteiro

**About Us**

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

**Main Responsibilities**:

- **Client Onboardings**: Work closely with the sales and customer success teams to gather necessary details and successfully integrate new clients into the ecosystem.
- **Data Management**: Assist in setting up and managing existing client configurations, including SKU updates, pricing, stock levels, and business discount rules.
- **Team Collaboration**: Foster clear communication and collaboration among cross-functional teams to ensure alignment of goals, tasks, and timelines.
- **Feature Validation**: Help test and validate new or updated features on the platform to ensure they meet set requirements.
- **Deployment Assistance**: Assist in deploying new features or enhancements, ensuring proper documentation and training are provided.
- **Investigative Support**: Support thorough investigation and root cause analysis of platform-related issues, making necessary configuration changes.
- **Reporting Assistance**: Support cross-functional teams, especially GTM and CS, with existing reporting structures and new analysis requirements.

**Requirements and Experience**:

- Strong verbal and written communication skills.
- Proficient in problem analysis and resolution.
- Ability to work independently and as part of a team, collaborating effectively with other departments.

Check out the links below to see what our CEO Justin Floyd has to say about our growth plans for the year ahead, and to see our latest video on the mission we’re on

RedCloud I We're growing

RedCloud I Red101 App I Open Commerce

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