Client Centre Executive

3 semanas atrás

Colombo, Brasil Standard Chartered Tempo inteiro

**JOB SUMMARY**
- Handling customer concerns and complaints in a timely manner and keeping clients informed of upcoming promotions or deals. Establishing a positive rapport with all clients via phone.

**RESPONSIBILITIES**

**Strategy**
- To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and support Retail Banking business

**Business**
- To maintain a high level of professionalism which projects the banks image as the provider of the best financial services
- Support new product launches/campaigns and promoting of lead generations to Consumer Banking
- To cross sell Credit Cards / Personal Loans and other WRB applicable products over the phone.
- Enhance service levels and daily operations of the unit handling in supporting the processing of the increasing volume of inbound (and outbound) calls offering professional and specialised service.
- Attain S2S targets (NSR / Volumes etc.) as laid out in the scorecard
- To maintain a high level of professionalism which projects the banks image as the provider of the best financial services
- Support new product launches/campaigns and promoting of lead generations to Consumer Banking
- Enhance service levels and daily operations of the unit handling in supporting the processing of the increasing volume of inbound (and outbound) calls offering professional and specialised service.
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without mis-selling
- Be creative and have exposure to product development and operational systems
- Ensure proper controls are adhered in expediting transactions
- Through example, behavior and action comply and advance the Company's 5 values
- To minimise downtimes of ATM’s by having custodians and Branch Managers informed in a timely manner.
- To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Client Care Centre
- To comply with all applicable money laundering prevention procedures per group and the local regulator and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
- To comply with all relevant policies and procedures covering regulatory, local and group requirements.
- To ensure operational processes are documented and implemented to minimise risk and loss.
- To gain in-depth knowledge of all areas relating to the department by understudying and on the job training
- Cultivate team spirit
- To comply with the bank’s compliance policies and internal/external regulatory requirements
- Ensure complete controls are adhered to in expediting transactions
- Ensure complete accuracy in Client Care Centre functions
- To provide assistance in general filing and administration of the unit
- Ensure customer complaints are handled efficiently and thoroughly and logged on LMS
- To attend all training sessions as and when nominated
- Ensure all AML/Customer Due Diligence policies and procedures per group and the local regulator are adhered to in opening, reviewing and monitoring accounts. Ensure zero tolerance method for this aspect, within the team/unit. Report any breaches or suspicious person/relationship to the Responsible Person
- Ensure to enhance usage of Phone banking to achieve growth
- Ensure phone lines are picked on-line for Client Care Centre during the day shift and in two rings for the night shift

**People & Talent**
- Good awareness of banks IT system, limits of delivery systems and operations
- A knowledge and understanding of Retail Banking products, procedures and credit policies
- Training methodology and practice.
- Good interpersonal skills
- Drive the Bank to achieve a higher level of service consciousness and ultimate excellence
- Good people management skills

**Risk Management**
- To comply with all relevant policies and procedures covering regulatory, local and group requirements
- To comply with the bank’s compliance policies and internal/external regulatory requirements

**Governance**
- Ensure compliance with the laws of the land and exercise local banking regulations.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Retail management team
- Completion of Advanced Level examination.
- Good communication skills.
- Willing to work as a team.
- Target driven an

  • Client Centre Executive

    3 semanas atrás

    Colombo, Brasil Standard Chartered Tempo inteiro

    **JOB SUMMARY** - Handling customer concerns and complaints in a timely manner and keeping clients informed of upcoming promotions or deals. Establishing a positive rapport with all clients via phone. **RESPONSIBILITIES** **Strategy** - To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and...

  • Executive - Shared Service Centre

    7 meses atrás

    Colombo, Brasil Michelin Tempo inteiro

    Executive - Shared Service Centre You will be a member of Michelin Shared Service Centre, being a part of a diverse team, you will work with others on transactional, reporting, and analytical activities to provide the support during customer’s daytime work hours. The selected individual will get assigned to a single finance sub section initially with...

  • Executive - Shared Service Centre

    2 meses atrás

    Colombo, Brasil Michelin Tempo inteiro

    Executive - Shared Service Centre - KEY EXPECTED ACHIEVEMENTS FROM YOU - Would you like to be part of a dynamic & collaborative team focused on enhancing customer service? A team dedicated to processing payments accurately and on time using SAP. - Can you swiftly troubleshoot issues related to master data and invoices while collaborating with business...

  • Finance Executive

    Há 2 dias

    Colombo, Brasil Michelin Tempo inteiro

    Finance Executive - Shared Service Centre KEY EXPECTED ACHIEVEMENTS - Do you want to be a member of a team who handles Financial Reporting layout, entries, Data verification, SAP Record to report Internal controls, quality and consistency of accounting transactions of Group entities. - Do you have the enthusiasm to learn on balance sheet reconciliation,...

  • Executive - Shared Service Centre

    Há 4 dias

    Colombo, Brasil Michelin Tempo inteiro

    Executive - Shared Service Centre KEY EXPECTED ACHIEVEMENTS - Process Accounts Payable invoices/ Sales invoices/ Fixed Asset orders/Master Data and journal entries accurately, completely and on time in SAP. - Create Purchase Orders and Delivery Follow up in accordance with process and Michelin Purchasing Principles. - Trouble shoot speedily issues relating...

  • Client Centre Executive

    Há 6 dias

    Colombo, Brasil Standard Chartered Tempo inteiro

    **JOB SUMMARY** - Promote Credit Cards, Loan on Card, Personal loan, and any other products related to the Wealth and Retail Banking agenda to the target segments by Tele calling & following up consistently **RESPONSIBILITIES** **Strategy** - Plan daily/weekly/monthly sales activities to achieve the monthly lodgment and approval targets. **Business** -...

  • Finance Executive

    7 meses atrás

    Colombo, Brasil Michelin Tempo inteiro

    Finance Executive - Shared Service Centre We are looking for that energetic individual who can join Colombo Shared service center and move with Michelin mobility journey. - Are you GOOD AT working with NUMBERS? - Can you INTERPRET the story behind numbers? - Are you a TEAM PLAYER with high level of learning agility. - can you TAKE THE CHALLENGE of...

  • Finance Executive

    7 meses atrás

    Colombo, Brasil Michelin Tempo inteiro

    Finance Executive - Shared Service Centre We are looking for that energetic individual who can join Colombo Shared service center and move with Michelin mobility journey. - Are you GOOD AT working with NUMBERS? - Can you INTERPRET the story behind numbers? - Are you a TEAM PLAYER with high level of learning agility. - can you TAKE THE CHALLENGE of...

  • Accounts Receivable Executive

    2 meses atrás

    Colombo, Brasil Michelin Tempo inteiro

    Accounts Receivable Executive - REALISATIONS CLES ATTENDUES -Cohérence des comptes auxiliaires avec la comptabilité générale -Qualité des comptes auxiliaires clients -Qualité des référentiels clients

  • Secretária Executiva

    2 semanas atrás

    Colombo, Brasil GLASSES SANTANA COSTA Tempo inteiro

    Somos uma Indústria da Cidade de Colombo. Estamos em plena ascensão no mercado nacional e buscamos por colaboradores motivados, proativos e dispostos a crescer conosco. A vaga a ser preenchida é a de Secretariado executivo. São atribuições do cargo: - Assessoria aos diretores: administração de agenda, despacho de documentos, administrar prazos de...

  • Repositor (a) (Colombo Centro)

    2 semanas atrás

    Colombo, Brasil HIPERMERCADO RIO VERDE Tempo inteiro

    Repositor de mercearia irá realizar a reposição de mercadorias em gôndolas e auxiliam na arrumação do estoque e prateleiras da loja, assim como a limpeza e organização do local, além do atendimento ao cliente. **Requisitos**: - Residir nas redondezas da loja de Colombo Centro.** Tipo de vaga: Efetivo CLT Salário: R$1.528,22 por...

  • Assistente Executivo de Alta Responsabilidade

    4 semanas atrás

    Colombo, Paraná, Brasil Qualify - Desenvolvimento E Seleção Tempo inteiro

    **Descrição do Cargo**: Nossa empresa está procurando por um profissional experiente para o cargo de Assistente Executivo. **O que você fará:**Organizar a agenda da diretoria garantindo que não haja conflitos entre os compromissos, considerando fatores como tempo de deslocamento entre eventos.Controlar o fluxo de reuniões reservando salas e contornar...

  • Client Service Representative

    2 semanas atrás

    Colombo, Paraná, Brasil Standard Chartered Tempo inteiro

    Job DescriptionCompany Overview: Standard Chartered is an international bank with a long history of making a positive difference for our clients, communities, and each other.Salary: We offer a competitive salary range of $60,000 - $90,000 per annum, commensurate with experience, to support your financial wellbeing.About the Role:We are seeking a Client...

  • Operador de Caixa

    Há 4 dias

    Colombo, Brasil Farmácias Unipreço Tempo inteiro

    **_Perfil desejado: _** - Ensino médio completo, conhecimento em matemática básica, comunicativo e que goste de atender ao público; com disponibilidade de horário. **_Atividades desenvolvidas: _** - Realizar o atendimento ao cliente e verificar a necessidade deste, oferecer opções de produtos e serviços, registrar corretamente no caixa todos os...

  • Operador (a) de Caixa (Colombo Centro)

    2 semanas atrás

    Colombo, Brasil HIPERMERCADO RIO VERDE Tempo inteiro

    Realiza atendimento ao cliente. - Conservação do checkout. - Operação de caixa em supermercados. **Requisitos**: - Residir nas redondezas da loja de Colombo Centro.** Tipo de vaga: Efetivo CLT Salário: R$1.528,22 por mês **Benefícios**: - Auxílio-educação - Convênios e descontos comerciais - Estacionamento gratuito - Seguro de vida -...

  • Balconista de Açougue

    2 semanas atrás

    Colombo, Brasil HIPERMERCADO RIO VERDE Tempo inteiro

    Faz atendimento ao cliente e fornece orientação sobre carnes, adquirindo habilidade. Ajuda o açougueiro no corte de carne, separação e desossa. **Requisitos**: - Residir nas redondezas de Colombo Centro/PR.** Tipo de vaga: Efetivo CLT Salário: R$1.528,22 por mês **Benefícios**: - Auxílio-educação - Convênios e descontos comerciais -...

  • Finance Executive

    Há 2 dias

    Colombo, Brasil Michelin Tempo inteiro

    Finance Executive - SSC Operations We are a Shared Service providing captive support to Camso/Michelin group of companies in the OHT Business Unit. We are passionate about providing exceptional service to our customers, carrying out continuous improvement of process, data structures and individual efficiency. As a member of the Global Finance Shared...

  • Balconista de Panificadora

    2 semanas atrás

    Colombo, Brasil HIPERMERCADO RIO VERDE Tempo inteiro

    Gerenciar operações com clientes usando caixas registradoras. - Escanear os produtos e garantir que o preço está correto. - Receber pagamentos em dinheiro ou cartão de crédito, entre outros. - Emitir recibos, reembolsos, troco ou comprovantes. **Requisitos**: - Residir nas redondezas da loja de Colombo Centro.** Tipo de vaga: Efetivo CLT Salário:...

  • Representante de Vendas Executivo

    2 semanas atrás

    Colombo, Paraná, Brasil Heineken Tempo inteiro

    Empresa: HEINEKENCargo: Representante de Vendas ExecutivoSobre a Empresa:O Grupo HEINEKEN é um lugar onde as pessoas cultivam relações respeitosas com nossos colaboradores, sociedade e planeta. Nossa paixão pela qualidade e nossa história indiscutível das nossas bebidas nos fazem ser o melhor cervejeiro para nosso time, parceiros, clientes e toda a...

  • General Accounting Executive

    2 meses atrás

    Colombo, Brasil Michelin Tempo inteiro

    General Accounting Executive - You will be a member of Global Finance Shared Service Centre. Being a part of a diverse team, you will work with others on transactional, reporting, and analytical activities to provide the support during customer’s daytime work hours. The selected individual will get assigned to a single finance sub section initially with...