Customer Support Specialist

2 semanas atrás

Sao Paulo, Brasil SAP Tempo inteiro

**We help the world run better**

We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and enable our customers to efficiently and effectively use the LeanIX product suite while attempting to resolve their issues. You will be building strong relationships with our valued customers, understanding their needs, and educate them on the product functionality.

The Customer Support Specialist role is an excellent pathway into the Customer Success Engineer as this role will be given the opportunity not only to learn about LeanIX, its products and the Customer Success organization, but also about other teams, departments, and roles within the company. Customer Support Specialists have gone on to thrive not only in the Support organization but as a Success Engineer, Product Development and Customer Success Management, as well.

**What you'll do**
- You will join a dynamic, international team working in a connected remote setup with great passion and the common goal to improve the customer experience.
- Provide initial response, operational assistance, and development of software workarounds and/or resolutions.
- Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.
- Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success
- Work closely with the Customer Success Managers (CSM) and Customer Success Engineers (CSE) to maintain visibility and provide consistency to the Customer.
- Ensure all issues are systematically tracked, escalated, and communicated.
- Extensive participation in a collaborative team as a support agent, gaining deeper insights into problems and bringing in the customer’s voice and insight to enhance the product.
- Continuously improving the knowledge base and educating team members on improvements
- Mature and transparent communication skills towards the customer with deep technical knowledge, but in an understandable way for non-technical contacts
- Able to think outside of the box to come up with creative solutions to fulfil the customers use-case by using and extending our knowledge base.
- Ability to showcase the potential of the support team to other teams and departments.
- Ability to take complete ownership of parts of the support process.
- Serves as a mentor and gives guidance to colleagues and new hires.
- Able to think outside of the box to come up with creative solutions to fulfill the customers use-case.

**What you bring**
- 5+ years of relevant work experience in similar role and in problem analysis case resolution.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups, technical audience.
- Has the ability to demonstrate outstanding critical thinking skills and easily build fluid rapport with our customers.

**#LeanIX**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 390300 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Customer Support Specialist

    4 semanas atrás

    Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    Há 1 mês

    Sao Paulo, Brasil Fluke Tempo inteiro

    Job Responsibilities - Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities. - Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. - Multi-task during calls to research technical...

  • Customer Support

    Há 1 mês

    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, Brasil Bitfinex Tempo inteiro

    How We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...

  • Technical Customer Support

    4 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil KODIF Tempo inteiro

    About us Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers. Role Description This is a full-time remote role for a Technical Customer Support position. Technical...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, Brasil Bitfinex Tempo inteiro

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...

  • Cx Specialist

    Há 1 mês

    Sao Paulo, Brasil Rockwell Automation Tempo inteiro

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Application Support Analyst

    4 semanas atrás

    Sao Paulo, Brasil OMP Tempo inteiro

    As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...

  • Customer Success Specialist

    1 semana atrás

    São Paulo, Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order

  • Electronic Payment Processing Implementation Specialist

    Há 4 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • IT Support Specialist

    Há 1 mês

    Sao Paulo, Brasil Overhaul Tempo inteiro

    **WHO WE ARE** Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature...

  • Oracle Jd Edwards Distribution Specialist

    4 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Oracle JD Edwards Distribution Specialist-230001G2 **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Preferred Qualifications** **Oracle JD Edwards Distribution Specialist** Oracle is looking for an Oracle JD Edwards consultant with experience on Purchase, Inventory, Item and Sales Order...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on...

  • Sales & Recruitment Specialist (Brazil)

    2 semanas atrás

    Sao Paulo, Brasil Global Visa Support Tempo inteiro

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    Há 1 mês

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    são paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Global Technology Specialist

    Há 1 mês

    Sao Paulo, Brasil Barco Tempo inteiro

    Location: Sao Paulo, BR- Date: Apr 18, 2023- Job ID: 8299**Global Technology Specialist**: As an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities. Because we believe diversity leads to more great ideas and drives innovation. Thanks to our over 3,000 visioneers, we...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, SP, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...