Manager I, Training

1 semana atrás


Sao Paulo, Brasil Concentrix Tempo inteiro

Job Title:
Manager I, Training & Quality

**Job Description**:

- Job Description

Coordenar, liderar e motivar diretamente a equipe de qualidade e treinamento;
Garantir a criação da matriz de treinamento inicial e reciclagem, mapeamento dos planos de aula e das grades de capacitação;
Interagir junto ao cliente contratante para negociar cronograma de trabalho e alinhamentos de processos;
Administrar as rotinas de trabalho, garantindo o cumprimento das metas e prazos estabelecidos;
Elaboração da estratégia de técnicas de treinamento, qualidade e mapeamento de processos;
Confecção de materiais e apresentações executivas;
Validação de conteúdos e reportes gerados pela equipe de analistas de treinamento e qualidade.
Realização de análises qualitativas com foco na melhoria do processo e experiência do cliente;
Implementar e manter o padrão de análises (métrica e processo) com foco no atingimento da excelência operacional e KPIs correlacionados;
Elaboração da estratégia de comunicação, mapeamento de processos e especificações sistêmicas/produto;

Treinar a equipe para desenvolvimento de habilidades.

**Location**:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents



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