Payments Operations Intern

2 semanas atrás

Sao Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

LI-Remote

Team Overview:
Our team is responsible for the growth of the business of 99's personal loan solution, 99Empresta. We have daily challenges and learn daily about growth strategy, relationships with other areas and how to create value for the user.

Role Responsibilities:

- Support the team on maintenance and creation of new acquisition monitoring metrics
- Support team on growth operations strategy and operations, optimizing the growth operations process (increase campaings conversion rate and optimize CAC)
- Set the main acquisition campaigns
- Support the team on analyze data for decision making and generate insights
- Together with the team, develop hypotheses and conduct simple and well defined analyzes to generate insights for the business
- Communicate the analysis conclusions with the community
- Learn how to obtain data for the analysis, also identifying the stakeholders to be mobilized for it
- Project and initiative management support
- Contact with diverse stakeholders, establishing a good relationship between operations and product/engineering teams
- Continuously communicate with the Regional Team and CN headquarter operation team to guarantee the best acquisition performance and map new opportunities for growth

Role Qualifications:

- Basic knowledge of Excel and data modeling
- Good analytical skills, including interest in learn SLQ programming language
- Interest in development in project management, process optimization, and other operational management
- Sense of responsibility, executive ability, self-driven and quick learning ability
- Wants to develop communication skills, practical, patient and meticulous
- Entrepreneurial, creative, hands-on mentality
- Excellent spoken and written communication skills in English
- A bachelor's degree ongoing in business, marketing, finance, engineering, or a related field
- Base City: Sao Paulo (in-person work 3x per week)

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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