Customer Order Management Representative

3 semanas atrás

Sao Paulo, Brasil Cummins Inc. Tempo inteiro

**CUSTOMER ORDER MANAGEMENT REPRESENTATIVE - LEVEL II**

**Description**

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

Maintain accurate records of all internal and external interactions in the appropriate database/system.

Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

Knowledge of Quality Management Systems.

Support Supervisor with hosting customer visits at local facility.

Prepare and distribute standard and customized internal and customer reports.

Understand Customer Order Management policies, procedures and metrics.

Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

Participate in/lead process improvement projects.

**Qualifications**

**Skills**

Drives results - Consistently achieving results, even under tough circumstances.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

**Education, Licenses, Certifications**

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

College or equivalent degree preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Inglês advanced

Spanish is a plus

**Job** SUPPLY CHAIN PLANNING

**Primary Location** Brazil-São Paulo-São Paulo-Brazil, SP, Guarulhos, Cummins Brazil

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

**Job Posting** Mar 16, 2023, 7:03:07 PM

**Unposting Date** Ongoing

**Organization** Corporate

**Req ID**: 230002BB

  • Order Management

    Há 1 mês

    Sao Paulo, Brasil EOS IT Solutions Tempo inteiro

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...

  • Customer Service Representative

    1 semana atrás

    Sao Paulo, Brasil Bitmart Tempo inteiro

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Order Experience Representative, II

    3 semanas atrás

    São Paulo, Brasil Zebra Tempo inteiro

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Customer Service Representative

    2 semanas atrás

    Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...

  • Order Management Analyst

    Há 1 mês

    Sao Paulo, Brasil Ingersoll Rand Tempo inteiro

    Location: Baruieri, São Paulo, BR, 06460-110- Req ID: 5271**Order Management Analyst** Esta posição é responsável pela análise do pedido desde sua entrada até a entrega ao cliente, participa da jornada completa do cliente, posicionamento de prazo de entrega e rasteio de suas entergas, interação com o time de supply chain para posicioamento de...

  • Customer Service Representative

    Há 12 horas

    São Paulo, Brasil On Tempo inteiro

    Team for Career Site Customer Service In short As an On Customer Service Representative with a focus on DTC (we call them Happiness Deliverers), your number one job is to ensure On customers are happy! Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct webshop customers and...

  • Desenvolvedor Salesforce

    Há 1 mês

    Sao Paulo, Brasil Innolevels Tempo inteiro

    Estamos contratando **Desenvolvedor Salesforce / Order Management **para a execução de projetos de transformação digital, desenvolvendo ferramentas inovadoras para entregar a melhor experiência para os usuários da plataforma de uma grande empresa. **Entendemos que para essa evolução, é necessário o conhecimento em**: - Salesforce Industries Order...

  • Analista de Order Entry Junior

    Há 1 mês

    Sao Paulo, Brasil Diageo Tempo inteiro

    Job Description: Purpose of Role The Order Entry Advisor Junior role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution. The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors,...

  • Order Entry Analyst Pleno

    Há 1 mês

    Sao Paulo, Brasil Diageo Tempo inteiro

    Job Description: Purpose of Role The Order Entry Advisor Junior role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution. The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors,...

  • Customer Service Analyst

    4 semanas atrás

    Sao Paulo, Brasil Bacardi Tempo inteiro

    YOUR OPPORTUNITYThis is your opportunity to make a difference in our internal and external customer experiences.You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service and logistics team. You will operate as a key business & strategic Supply Chain partner to the Brazil...

  • Customer Service Intern

    Há 22 horas

    Sao Paulo, Brasil PUMA Tempo inteiro

    **INTERNS** **CUSTOMER SERVICE INTERN**: - São Paulo, Brazil**YOUR MISSION**: - Execute together with commercial team the management of customer orders, in order to achieve logistics daily production target. - Prepare orders, packing lists and schedules to ensure delivery to the customer as requested. - Control customers’ specificities such as...

  • Customer Success Specialist

    4 semanas atrás

    Sao Paulo, Brasil Token Metrics Tempo inteiro

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...

  • Analista Sênior

    4 semanas atrás

    Sao Paulo, Brasil Edwards Lifesciences Tempo inteiro

    Provides customer service support to customers utilizing effective relationship management skills. Please refer to the job description for additional details. **Key Responsibilities**: - Order Management a. Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order b. Based on customer request...

  • Desenvolvedor Salesforce

    Há 1 mês

    Sao Paulo, Brasil TecMaster Tempo inteiro

    A TecMaster é uma consultoria que atua no mercado há 22 anos, prestando serviços para grandes parceiros/clientes e hoje estamos com oportunidades em nosso cliente, focado em inovação e líder em soluções e serviços de alto valor agregado para diversos setores. **Desenvolvedor Salesforce - Order Management - Pleno / Sênior** **Cliente**: Empresa...

  • Analista Sênior

    4 semanas atrás

    Sao Paulo, Brasil Edwards Lifesciences Tempo inteiro

    Role Purpose Provides the daily Customer Service support to customers utilizing effective relationship and management skills and in line with the required Customer Strategies. Role and Responsibilities 30% - Order exception messages handling - Follow up with the customer or internal stakeholders the solutions for orders with exception messages and...

  • Customer Service Representative

    Há 2 dias

    Sao Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Client Executive, Customer Management

    4 semanas atrás

    Sao Paulo, Brasil CWT Tempo inteiro

    Client Executive, Customer Management - (23000030) **CWT **is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees...

  • Customer Service Representative

    Há 6 dias

    Sao Paulo, Brasil On Tempo inteiro

    **At a Glance**: **Your Team**: You will work with a core team at our Brazil HQ and interact daily with our global Happiness Delivery teams in Europe, Australia, North America, China, and Japan. During your work day, you will work with our customer support and order management systems to assist our customers with their needs. **Your Mission**: - Build...

  • Crypto Customer Success Intern

    4 semanas atrás

    Sao Paulo, Brasil Token Metrics Tempo inteiro

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...

  • Customer Service Operations Manager

    Há 1 mês

    Sao Paulo, Brasil FERRERO Tempo inteiro

    **Localização de trabalho: São Paulo**: São Paulo - SP **Localização de trabalho: São Paulo**: São Paulo A Ferrero é uma empresa familiar com uma visão verdadeiramente moderna e global, e a casa de marcas icônicas como Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® e Kinder Surprise®. À medida que o amor pelas nossas...