Customer Service Director

3 semanas atrás

Rio De Janeiro, Brasil Orange Business Services Tempo inteiro

**About the role**:
The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of confirmed contractual solutions and services for a given customer. This includes the following:
Overall assurance for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions

Accountable for accuracy of billing for services delivered

Proactively identify and scope opportunities for service enhancement providing customer cost reductions and greater value generation

Spread innovation and/or optimization by the development of new or improved processes

Position Service Management product offering in alignment to Customer needs

To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined contractual requirements). Increase the value that Orange delivers to a customer while delivering continual service improvement.

**About you**:
Qualification / Experience / Skills

Qualification

Degree level or equivalent (Business or Science Degree); ITIL certification, Agile methodology as plus.

Experience

Customer Service Excellence / face-to-face customer interaction

Multi-disciplinary experience in customer-facing roles

Proven track record in managing multiple Service Management teams / third party vendors

Excellence in project management (performance, risk and cost control); ITIL or Six-Sigma qualification desirable

Proven skills managing virtual teams

7-10 years of work experience in Build or Operational environment with very good knowledge of Network / Cloud / Software based services and technologies as well as Solutions, Services included in Orange strategy

Ability to motivate team in virtual team environment

Budget management and cost controlling experience

Good level of practiced IT technical knowledge

**Skills**:
Language Skills: English (additional language as plus)

Technical Skills: good knowledge of Network, IT Services, Mobility, Voice, integration solutions, cloud and software base technologies (like IoT)

Soft Skills: good communication, negotiation, presentation, organization skills

Can work well under pressure and can handle escalations calmly and reliably.

Proactive, can-do attitude

Diplomacy, tact and multi-cultural awareness

Teamwork, Tenacity combined with strong customer focus

**Additional information**:
**T**he benefits of being Orange**
- Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- Health coverage for you and your family through medical, dental, vision plans
- Financial protection through disability, life, accidental death and dismemberment, and business travel insurance
- A 401(k) plan with company match
- Tax advantages through a health savings account, health and flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
- To help you manage your work and life needs we offer an employee assistance program, adoption assistance, tuition reimbursement, a healthy living reimbursement program, and a group legal service plan
- Homeowner’s, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates
- A generous paid time off program in which the benefits increase along with your tenure with the company; we also offer time off for participating in community service
- Wellness initiatives that support the holistic wellness needs of our employees

When you join Orange Business Services, you become part of the Orange family, a group of people who drive innovation, embrace change, and celebrate the global community which is Orange. Our culture values the diverse contributions of all backgrounds and recognizes that work/life balance is key to the success of our people and customers. People at Orange are at the heart of our strategic ambition and co-create a future forward company that supports growth and career development.

**Department**:
Global Delivery & Operations

**Contract**:
Regular

  • Sales Director

    Há 7 dias

    Rio de Janeiro, Brasil Heli-One Tempo inteiro

    CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on...

  • Customer Service Representative

    1 semana atrás

    Rio de Janeiro, Brasil Ola Vamos Technology Tempo inteiro

    _**Position: Customer Service Representative**_ **Duties**: - Interact with customers’ concerns, issues, and questions in live chats. - Solve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Work Terms**: - 12-hour shift per day - 2 days off per...

  • Director of Operations

    Há 5 dias

    Rio de Janeiro, Brasil Hilton Tempo inteiro

    A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed...

  • Analista de Customer Service

    Há 1 mês

    Rio de Janeiro, Brasil FACTU MERCHANDISING MÃO DE OBRA LTDA Tempo inteiro

    Gestão de contas, onde o foco é a colaboração e controle de perdas. O objetivo dessa função é ser o mediador entre cliente, comercial e supply. Com foco em colaboração o analista tem a responsabilidade de analisar e atuar sobre os principais KPIs de abastecimento como: perda, ruptura, DOH, IS. **Perfil alvo**: Colaboradores que tenham vivência em...

  • Customer Service Representative Intl

    Há 6 dias

    Rio de Janeiro, Brasil United Airlines Tempo inteiro

    **Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...

  • Sr. Analyst, Order to Cash

    Há 1 mês

    Rio de Janeiro, Brasil SC Johnson Tempo inteiro

    The position is responsible for monitoring SCJ Brazil accounts receivable, managing situations such as customer credit limits requirements, payment overdue, and additional terms impacts granted. Interacts with CFS (Customer Financial Service) in Argentina, which execute customer collections and provide daily information to give to the Local OTC information...

  • Customer Support Representative

    4 semanas atrás

    Rio de Janeiro, Brasil Airalo Tempo inteiro

    **About Airalo** Alo! Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a traveltech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our...

  • Customer Trainer, Latin America

    2 semanas atrás

    Rio de Janeiro, Brasil Intuitive Surgical Tempo inteiro

    Job DescriptionPrimary Function of the PositionThe Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...

  • Customer Trainer, Latin America

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intuitive Surgical Tempo inteiro

    Job DescriptionPrimary Function of the PositionThe Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology,...

  • Analista de Customer Service

    Há 1 mês

    Rio de Janeiro, Brasil OEmprego Tempo inteiro

    **Indústria - Multinacional contrata**: ANALISTA DE CUSTOMER SERVICE - Graduação completa em Administração, Relações Internacionais ou áreas afins; - Necessário experiência com atendimento ao cliente nacional e internacional; - Necessário conhecimento em exportação/legislação e condições de vendas internacionais; - Necessário inglês...

  • Treasury Director

    Há 7 dias

    Rio de Janeiro, Brasil Vaco Recruiter Services Tempo inteiro

    Lar Empregos para Treasury Director em Nova Iguaçu Desculpe Desculpe, de momento não há resultados para a sua pesquisa.Por favor, tente outro termo de pesquisa. Empregos mais procurados Motorista Entregador – Temporário- 30 Vagas – Porto Alegre – RS Motorista Entregador – Temporário- 30 Vagas – Porto Alegre – RS Porto Alegre Posta...

  • Saint Laurent Assistant Store Director Rio de

    4 semanas atrás

    Rio de Janeiro, Brasil Groupe Kering Tempo inteiro

    Summary ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio - cultural landscape. In...

  • Country Commercial Director

    Há 7 dias

    Rio de Janeiro, Brasil Selina Ltd Tempo inteiro

    DescriptionWho we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What the role is The Commercial Director provides...

  • Country Commercial Director

    Há 1 mês

    Rio de Janeiro, Brasil Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Commercial Director provides...

  • Operador(a) de Telemarketing

    Há 1 mês

    Rio de Janeiro, Brasil Its Customer Service Tempo inteiro

    Para está modalidade os dias trabalhados são de acordo com a necessidade da operação, ser acionado para cobrir férias, ausências, folgas e etc. Principais atividades e responsabilidades: - Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa. Pré-requisitos - Ensino médio completo...

  • Operador de Telemarketing

    Há 1 mês

    Rio de Janeiro, Brasil Its Customer Service Tempo inteiro

    Vaga disponível também para PCD ( Pessoa com deficiência ) Jornada: Escala Segunda a sexta **Horário**: Das 11h00 às 19h00 (conforme convocação). Principais atividades e responsabilidades: - Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa; - Realizar ligações quando necessário; -...

  • Assistente de Customer Service

    Há 1 mês

    Rio de Janeiro, Brasil Moove Lubrificantes Tempo inteiro

    **Desafio**: **Posição**:Assistente de Customer Service **Área**:Contato ao Cliente **Local de Trabalho**: Rio de Janeiro - Ilha do Governador (Híbrido) **Desafio**: A Moove está procurando um(a) novo(a) assistente na área de Contato ao Cliente que será responsável por recepcionar os pedidos dos clientes e acompanhar o fluxo até que estejam aptos...

  • Field Service Consultant

    Há 1 mês

    Rio De Janeiro, Brasil As a registered user you will have access to CV registration and vacancy notification based on your Tempo inteiro

    Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a...

  • Customer Operations Associate

    Há 1 mês

    Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**: Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management,...

  • Customer Training Specialist, Folio

    Há 1 mês

    Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....