Client Support Specialist

4 semanas atrás

Salvador, Brasil AutoGrow (Petovera) Tempo inteiro

**ABOUT THE COMPANY**

Autogrow.co’s mission in this world is to accelerate creativity and the entrepreneurial spirit. Founded in 2010, we provide a single, focused service to help our clients delegate their creative, digital marketing tasks without the headaches of hiring. The company sees over 50,000 visits to the site per month and has been featured in Forbes, Inc Magazine, Entrepreneur, The Washington Post, Mixergy, and other well-known publications. AutoGrow’s growth goal is to hire 1,000 new team members in the next 6 months.

Our core company values are: Continuous Self-Improvement, Creativity, and Enjoyment.

And we are always looking to bring new talent onto the team. Just have a look below to see some of the benefits of joining AutoGrow.

**BENEFITS**
- Work remotely or from home (our entire team is remote)
- Consistent workload, consistent compensation, and workflow (we sell a single, focused monthly subscription service to our clients)
- Proven, easy to learn workflow that is streamlined and organized by our own in-house software
- Work for a mission-focused company that provides a great service that helps people
- Have fun while interacting and learning from fellow team members. We're aways improving

Learn new skills and upgrade your existing ones

Earn a monthly income that can grow into a full-time salary in the long term

**ABOUT THE POSITION AND WHO WILL BEST FILL IT**

The Client Support Specialist (CSS) position is best for someone who is customer-focused, sales-driven, diligent, tenacious and detail-oriented.

Your main goal is to ensure positive client experiences and work with the Project Manager and Strategist to quickly respond to client questions, complaints, or general comments that aren’t strategy-specific.
Finally, one of our core values as a company is relentless self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We’re always getting better, and always improving.
We are also looking to work with someone for the long-term. Finally, one of our core values as a company is continuous self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We have a repetitive workflow that's easy to learn but, we always want to make it better. Making it better will be part of your responsibility.

**RESPONSIBILITIES**
- Monitor our inbox for client communications; respond or direct to the correct person (with a message to that person)
- Respond to all clients messages within 30 minutes during regular business hours
- Respond to cancellation requests, offering a consultation call, the cancellation link, and solicit feedback and testimonials
- Request testimonials
- Collaborate with the Account Strategist for upsell strategies
- Lead in monitoring the Tawk.to channel during business hours
- Send regular messages to clients regarding tasks, account status, completion, etc.
- Respond to client questions regarding the app, app account, or other technical issues
- Introduce new features to clients, be a source for answering questions
- Collect materials from clients and put in the appropriate place (e.g. login credentials)
- Reading and following our training (details and consistency matter) as well as working to improve it over time
- Attend sync-ups daily at 1030am EST, Monday - Friday

Attend daily team meetings at 415pm EST, participate with constructive ideas

**REQUIREMENTS**
- Must have excellent written English skills for communicating with AutoGrow's clients
- Must have a reliable, stable, and fast internet connection
- Must be diligent and enjoy having a position where staying organized and communicating clearly is key
- Must have project management experience
- BIG PLUS if you have any digital marketing experience and knowledge
- Must be friendly, diligent, and enjoy working within a proven process, and recurring daily workflow
- Comfortable working virtually and being self-directed
- Must be available to work during normal business hours i.e. between 9am and 5pm EST (New York Time), Monday - Friday

Must complete a skill test and 2-week training as documented on our wiki, as given by our assistant

**Experience**:

- Customer Support (required)

**Language**:

- English (required)

  • Operations Support Specialist

    2 meses atrás

    Salvador, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...

  • Operations Support Specialist

    2 semanas atrás

    Salvador, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...

  • Operations Support Specialist

    Há 5 dias

    Salvador, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...

  • Amazon Launch and Growth Specialist

    2 semanas atrás

    Salvador, Brasil DreamHire Inc. Tempo inteiro

    **Please submit ENGLISH RESUME ONLY.** **Work Schedule**: Monday to Friday, 10AM to 6PM Pacific Standard Time **Salary Range**:$1000 - $1200 - **Amazon Launch and Growth Specialist**: **Key Responsibilities**: **1. Launch Execution** - Coordinate the development of creative assets, including imagery and content, to support product launches. - Conduct...

  • Marketing Specialist

    1 semana atrás

    Salvador, Bahia, Brasil David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied. David...

  • Senior Tableau Specialist

    Há 7 dias

    Salvador, Bahia, Brasil AGILEENGINE Tempo inteiro

    Vagas de emprego de Senior tableau specialist211 resultados Responsabilidades e atribuiçõesAtuar com planejamento de demanda de peças de reposição, avaliando o histórico passado e ajudando a definir a curva futura de demanda;Apurar e... Atividades da vaga:Coletar, organizar e analisar grandes conjuntos de dados usando ferramentas de análise de dados,...

  • Controls & Drive Regional Specialist Vaga Externa

    2 meses atrás

    Salvador, Brasil Vem mobilizar sonhos com a gente! Tempo inteiro

    If you have a creative and open mindset, if you are a passionate and self-driven engineer willing to shape the future of tire manufacturing technologies, then you have found the best opportunity for your career! Working in Camaçari’s Factory, as Regional C&D specialist, you are reporting for the central Machine Technology Area (MTA) of Final Finish and...

  • QA Designer Specialist

    Há 7 dias

    Salvador, Brasil AutoGrow (Petovera) Tempo inteiro

    **ABOUT THE COMPANY** Autogrow.co’s mission in this world is to accelerate creativity and the entrepreneurial spirit. Founded in 2010, we provide a single, focused service to help our clients delegate their creative, digital marketing tasks without the headaches of hiring. The company sees over 50,000 visits to the site per month and has been featured in...

  • Materials Planning

    3 semanas atrás

    Salvador, Brasil GE Renewable Energy Tempo inteiro

    Algumas das atividades a serem realizadas pelo Materials Planning & Inventory specialist: - Participação de reuniões de acompanhamento de produção dos fornecedores, reuniões de projetos, reuniões globais de planejamento de longo prazo (Reuniões de S&OP), entre outras; - Elaboração e atualização de relatórios de produção e entrega em formato...

  • Consultor de Vendas Externas

    2 meses atrás

    Salvador, Brasil Support Brasil Tempo inteiro

    O consultor de vendas deverá captar clientes em ações externas promovidas pela empresa, bem como por conta própria. O colaborador terá liberdade geogáfica e de horário desde que as metas estabelecidas seja alcançadas. Dispomos de sistemas gerenciais e de envio de propostas, o que facilita o desempenho do consultor de vendas. Todo treinamento...

  • Consultor de Vendas Externas

    3 semanas atrás

    Salvador, Brasil Support Brasil Tempo inteiro

    O consultor de vendas deverá captar clientes em ações externas organizadas e promovidas pela empresa, bem como por conta própria. O colaborador terá liberdade geogáfica e de horário desde que as metas estabelecidas seja alcançadas. Dispomos de sistemas gerenciais e de envio de propostas, o que facilita o desempenho do consultor de vendas. Todo...

  • Project Document Controls Specialist I

    3 semanas atrás

    Salvador, Brasil Exterran Tempo inteiro

    Primary document control representative assigned to project(s) executed by Global Projects. Provides support to the project execution team with strict adherence to the approved processes and procedures implemented by the business for document control functionality. May be assigned to multiple projects depending on scope of project. **Job Title**:Project...

  • Advogado especialista em imigração estudantil

    Há 1 mês

    Salvador, Brasil Netvagas Tempo inteiro

    Amorim Law Firm is a boutique law firm and consultancy specialized in International Law, providing international solutions for individuals and businesses who believe in a world without borders. We offer services related to citizenship, residence visas, investor advisory, international contracts and intellectual property abroad. ABOUT THE POSITION As an...

  • Marketing Specialist

    4 semanas atrás

    Salvador, Brasil David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied. ...

  • Marketing Specialist

    3 semanas atrás

    Salvador, Brasil David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied. ...

  • Consultor de Vendas Externas

    Há 7 dias

    Salvador, Bahia, Brasil Support Brasil Tempo inteiro

    O consultor de vendas deverá captar clientes em ações externas organizadas e promovidas pela empresa, bem como por conta própria.O colaborador terá liberdade geogáfica e de horário desde que as metas estabelecidas seja alcançadas. Dispomos de sistemas gerenciais e de envio de propostas, o que facilita o desempenho do consultor de vendas.Todo...

  • Consultor de Vendas Externas

    Há 7 dias

    Salvador, Bahia, Brasil Support Brasil Tempo inteiro

    O consultor de vendas deverá captar clientes em ações externas promovidas pela empresa, bem como por conta própria.O colaborador terá liberdade geogáfica e de horário desde que as metas estabelecidas seja alcançadas. Dispomos de sistemas gerenciais e de envio de propostas, o que facilita o desempenho do consultor de vendas.Todo treinamento...

  • Sales Development Specialist

    Há 1 mês

    Salvador, Brasil ChampionX Tempo inteiro

    ChampionX is seeking for a Sales Development Specialist , located in the Brazil Northeast area , to start immediately. If you are a passionate professional and a skilled professional with a proven track record of successful work, we invite you to apply. This is your opportunity to join a growing company that offers competitive salaries and benefits. ...

  • Sales Development Specialist

    3 semanas atrás

    Salvador, Brasil ChampionX Tempo inteiro

    ChampionX is seeking for a Sales Development Specialist , located in the Brazil Northeast area , to start immediately. If you are a passionate professional and a skilled professional with a proven track record of successful work, we invite you to apply. This is your opportunity to join a growing company that offers competitive salaries and benefits. ...

  • Advogado especialista em tributário internacional

    Há 1 mês

    Salvador, Brasil Netvagas Tempo inteiro

    Amorim Law Firm is a boutique law firm and consultancy specialized in International Law, providing international solutions for individuals and businesses who believe in a world without borders. We offer services related to citizenship, residence visas, investor advisory, international contracts and intellectual property abroad. ABOUT THE POSITION As an...