Customer Success Manager
Há 3 dias
Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You'll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. What You'll Do: Daily Client Communication: - Be the main point of contact for each clinic client. - Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. - Provide clear updates on campaign performance, next steps, and upcoming improvements. - Build trust through responsiveness, proactivity, and transparency. Client Onboarding: - Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. - Set expectations around timelines, deliverables, and what strong performance looks like. - Ensure a smooth and confident start to each new client relationship. Monitor & Troubleshoot Campaigns: - Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. - Identify drops or issues early (e.g., "show rate dropped 20% this week") and diagnose potential causes. - Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging. Coordinate with Delivery Teams: - Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). - Ensure changes are executed effectively and followed through. - Bridge the gap between performance data and hands-on execution. What You'll Own: - Client performance metrics (leads, bookings, show %, close %). - Client satisfaction, retention, and renewal rates. - Proactive, fast communication and problem-solving. - Strategic understanding of marketing and sales processes, connecting data insights to business outcomes. What We're Looking For: - Previous experience in sales or lead generation. - Strong communication and organizational skills. - Ability to interpret data and turn insights into clear actions. - A proactive, solution-oriented mindset. - Comfort working with multiple clients and priorities in a fast-paced environment. - A team player who collaborates well across departments.
-
Manager, Customer Success Engineers
1 semana atrás
Índio do Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
-
Customer Success Manager
Há 3 dias
Brasil beBeeManager Tempo inteiroJob Overview We are seeking a seasoned professional to manage our team of customer success engineers. Key Responsibilities: Manage and resolve customer escalations, prioritize issues, negotiate expectations, and drive satisfaction. Built strong relationships with sales teams, customers, partners, and internal stakeholders. Led a high-performing team of...
-
Customer Success Specialist
3 semanas atrás
Índio do Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
-
Customer Success Specialist
3 semanas atrás
Índio do Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
-
Customer Success Manager
2 semanas atrás
Índio do Brasil Magentrix Partner Management & Customer Management Tempo inteiroAbout MagentrixMagentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes.Role OverviewWe're hiring a...
-
Customer Success Manager
Há 22 horas
Índio do Brasil Marketing Ninjas Tempo inteiroAbout Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies...
-
Customer Success Manager
2 semanas atrás
Índio do Brasil Magentrix Partner Management & Customer Management Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...
-
Manager, Customer Success Engineers
1 semana atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
-
Manager, Customer Success Engineers
Há 7 dias
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
-
Customer Success Manager
Há 3 dias
Índio do Brasil HireUA Tempo inteiroPosition: Client Success ManagerHours: Full-Time (40 hours/week)Time Zone: ESTOverview:Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You'll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and...
