Technical Delivery Manager

We are seeking a Technical Delivery Manager to lead delivery excellence and drive technical success across assigned client engagements. This senior leadership role combines engineering management expertise with strategic delivery oversight. The Technical Delivery Manager works in close partnership with Customer Success Managers: the TDM owns technical execution and delivery excellence, while the CSM owns the business relationship and account health. Together, they ensure clients receive outstanding technical solutions and exceptional business outcomes. Reporting to the Head of Delivery, the Technical Delivery Manager will oversee one or more client projects, managing the delivery pods assigned to these accounts.

Responsibilities

Leadership & People Management:

- Manage delivery pods through direct or indirect reporting structures:

- Provide coaching, career development, and performance management for team members

- Foster a culture of technical excellence and continuous improvement across delivery pods

- Participate in recruiting, hiring, and onboarding technical talent

- Conduct regular 1:1s, performance reviews, and career development discussions

Technical Leadership & Delivery:

- Own technical delivery execution across assigned client projects

- Set technical direction and ensure engineering standards and best practices are followed

- Provide strategic guidance on architectural approach, technology choices, and system design

- Drive adoption of modern development practices, tools, and methodologies

- Ensure consistent code quality, testing standards, and technical documentation

- Lead project planning including resourcing, tech stack selection, and process definition

- Drive operational efficiency through automation, tooling improvements, and process optimization

Client Technical Partnership:

- Partner with Customer Success Managers in a complementary delivery model:

- TDM: Technical delivery execution, technical stakeholder relationships, technical decision-making
- CSM: Business relationship management, business stakeholder communication, account health

- Interface directly with client-side technical stakeholders (Project Managers, Technical Leads, Architects, engineering teams)

- Serve as the primary technical escalation point, providing expert problem-solving and guidance

- Provide technical backing and data to support CSM business discussions

- Participate in joint sessions with CSM when technical expertise is needed

- Ensure delivery teams meet customer technical requirements and business

Objectives

Delivery Management:

- Oversee delivery across assigned client projects, ensuring coordination and resource optimization

- Balance competing priorities, manage interdependencies, and allocate resources effectively

- Provide input to CSM on budget planning, including resource headcount and capacity needs

- Implement metrics, reporting, and governance to ensure visibility and accountability

- Proactively identify and mitigate technical and delivery risks, escalating critical issues when necessary

- Champion agile practices and establish KPIs to measure team velocity, quality, and delivery performance

- Ensure projects are delivered on-time, within scope, and meeting quality standards

- Remove impediments and facilitate retrospectives for continuous learning

Qualifications

Required Experience:

- 8+ years in software engineering, with 4+ years in engineering management or delivery leadership

- Proven track record managing cross-functional technical teams in client-facing consulting or agency environments

- Strong technical background with understanding of modern software development practices and architecture patterns

- Experience guiding technical direction and making strategic technology decisions

- Understanding of cloud platforms (AWS, Azure, GCP), CI/CD pipelines, and DevOps practices

- Demonstrated success in agile environments (Scrum, Kanban, SAFe)

- Experience managing multiple concurrent projects and coaching engineers and technical leads

Technical & Leadership Skills:

- Bachelor's degree in Computer Science, Engineering, or related field

- Engineering background with ability to understand technical tradeoffs and provide strategic guidance

- Solid understanding of system design principles and architectural patterns

- Proficiency with project management platforms (JIRA, Azure DevOps, etc.)

- Exceptional people management skills with track record of developing and retaining talent

- Outstanding communication and collaboration skills, particularly with Customer

Success teams

- Strategic thinking with ability to balance technical vision and execution needs

- Strong problem-solving abilities and sound judgment under pressure

Preferred:

- Experience in SaaS, digital transformation, or technology consulting

- Agile certifications (CSM, SAFe, PMI-ACP), Project Management (PMP), or Cloud certifications

- Experience with remote or distributed team management

Key Success Metrics

- Delivery performance: on-time, on-budget, on-scope completion rates

- Team engagement, retention, and satisfaction scores

- Technical quality metrics: code quality, security, performance, incident rates

- Team velocity and productivity improvements

- Technical escalation resolution and client technical satisfaction

- Effective partnership with Customer Success as measured by joint client outcomes