Aftersales Supervisor
4 semanas atrás
About the Company
Trina Tracker, a global leader tracker solutions provider and business unit of Trina Solar is looking for talented multi-cultural professionals to participate in its international growth. Trina Tracker is positioned among the 5 top global tracker companies with projects deployed in more than 40 countries. Pioneers in R+D+I, we design trackers solutions focused to obtain maximum energy yield at a minimum cost. As Trina Solar Tracker continues to expand its capacity, improves its technology and enters into new markets, Trina Solar Tracker is always looking for people who are hard-working and passionate about solar energy. From research and development to sales and marketing to manufacturing, Trina Solar Trackers looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost-effective solar energy solutions to customers around the globe. Join us and our mission to promote and develop solar energy as a source of clean, renewable energy for all.
About the Role
For our team in Brazil, we are currently looking for a After Sales Supervisor (Solar Tracker).
Responsibilities
- Support client's queries and retrieve information to investigate and deliver the suitable solutions
- Continuous communication with customers and follow up on development the topics, orders and shipments.
- Coordinate with others departments (R&D, Engineering, Logistics) to ensure availability and timely delivery of solution according to budget
- Spare parts management (replacement or sales)
- Remote assistance and technical solution improvements
- On-site visits and inspections
- Redact RCA for each technical issue
- Ensure effective reporting of significant activities under to the Regional Head on quarterly basis.
Qualifications
- Minimum 3 years of experience in the photovoltaic industry (O&M, utility scale projects)
- Bachelor degree in Engineering (preference Electrical/Electronics/Telecom)
Required Skills
- Ability to communicate with customers on different management levels
- Strong bias for customer satisfaction
- Proactive, self-starter and solution-oriented
- Flexible to local business travels.
- Spanish or English language skills
Equal Opportunity Statement
Trina Tracker is committed to diversity and inclusivity.
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