Premium Ev's Customer Journey Designer

Há 6 dias

Sao Paulo, Brasil General Motors Tempo inteiro

**Job Description**:
**Premium EV's Customer Journey Manager - South America**

**Area of Accountability **/Time dedication/Key Responsibilities

**1.Customer Journey Development & Maintenance**

50%
- Create or update customer journeys based on new initiative or strategies
- Participate in customer research activities with the market research teams

**2.Create Journey Blueprints**

20%
- Create customer journey blueprints to enable details customer journey requirements to downstream partners

**3.Cross Functional Coordination**

30%
- Host customer journey workshops
- Use design thinking to test and learn (fail fast) and iterate prototypes

**Additional Job Description**:
**Education**:

- Bachelor's degree in engineering, economics, business or related
- Postgraduate studies in business, innovation, product development, data analytics or related
- Training in problem solving methodologies as Design thinking, iHub, RedX, Lean Six sigma, etc. are desirable.
- Data Analytics or automation special training is desirable

**Experience/ Knowledge**:

- Solid experience in areas related with business strategy, product development, customer experience, sales, aftersales
- Experience in product an customer experience development (i.e. customer journey, iHub, design thinking, etc)
- Experience in VoC analysis
- Experience in luxury market products is desired
- Using software for VoC analysis as Power BI, XMD, Python is desirable

**Competencies**:Strategic Agility / Think Customer / Drive for results / Business Acumen

**Languages **:English Fluent - Mandatory / Spanish Advanced - highly desirable / Portuguese

**Dual-line reporting to Project's Lead and Functional Lead from DSX (Digital Services & Experiences)**

**_Internal _**Influences**
- Luxury project leader
- GMSA Business intelligence manager
- GMSA VoC & DT supervisor
- VoC Supervisor specialist
- Head of Products
- Product managers

**External Influences**
- Dealers
- TP (CC Supplier)
- Customer Research Panels

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

  • Senior Consultant

    2 semanas atrás

    Sao Paulo, Brasil Provider It Tempo inteiro

    **Customer Journey Senior****Requisitos**:- Responsável por mapear a jornada do cliente/usuário.- Responsável por construir a jornada com todos os pontos e interações que um lead tem com sua empresa até que a conversão aconteça - End-to-end.- Trabalhar em estreita colaboração com o Cliente- Monitorar e analisar dados de uso do usuário,...

  • Customer Journey Service Supervisor

    4 semanas atrás

    São Paulo, Brasil GWM Brasil Tempo inteiro

    About the job Customer Journey Service Supervisor KEY RESPONSIBILITIES: Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process" Implement GWM After Sales process at all dealers Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction...

  • Customer Journey Service Supervisor

    3 semanas atrás

    São Paulo, Brasil GWM Brasil Tempo inteiro

    About the job Customer Journey Service SupervisorKEY RESPONSIBILITIES: Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process" Implement GWM After Sales process at all dealers Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction...

  • Online Journey Manager

    3 semanas atrás

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview:**We Are PepsiCo**Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with...

  • Customer Success Manager

    3 semanas atrás

    Sao Paulo, Brasil S&P Global Tempo inteiro

    **About the Role**:**Grade Level (for internal use)**: 08**About the Role**: Customer Success Manager**The Team**: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and...

  • Customer success manager

    4 semanas atrás

    São Paulo, Brasil Netcore Cloud Tempo inteiro

    CUSTOMER SUCCESS MANAGER - LATAM São Paulo, Brazil | Full-time Are you a true customer advocate and their trusted advisor? Are you obsessed about ensuring customers get the best out of the technology? Do you enjoy helping customers to optimally use the product? If so, this is an opportunity for you to join a high-functioning team and make your mark on our...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Salesforce Tempo inteiro

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...

  • Manicure e nail designer

    2 semanas atrás

    SAO PAULO, Brasil Innova Ser Tempo inteiro

    Manicure e Nail Designer Parceria MEI (Shopping Ibirapuera) Descrição: O SPA de Saúde e Bem-Estar ASHI, novo espaço premium localizado no Shopping Ibirapuera, está em busca de 15 profissionais de beleza (10 manicures e 5 nail designers) para atuarem como parceiras MEI, em modelo de comissão sobre atendimentos. Buscamos profissionais apaixonadas por...

  • Growth & Online Journey Sr. Manager

    Há 2 dias

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Analista de Crédito Pleno

    2 semanas atrás

    Sao Paulo, Brasil Culture Designer Tempo inteiro

    A Culture Designer, consultoria de recrutamento e seleção premium, está apoiando um importante cliente do segmento financeiro, em amplo crescimento, situado em São Paulo/SP (bairro Santana), na busca de um(a) profissional para atuar como ** Analista de Crédito Pleno**. Abriremos o nome da empresa e mais detalhes a seu respeito na primeira etapa do...