Customer Journey Service Supervisor

Há 2 dias

São Paulo, Brasil GWM Brasil Tempo inteiro
About the job Customer Journey Service Supervisor

KEY RESPONSIBILITIES:

Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"

Implement GWM After Sales process at all dealers

Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc)

Create online and face to face training for dealers, material and train them periodically according to their needs

Implement digital solutions at all After Sales standard process (customer booking, customer reception, repair order and check list opening, service planning and control, service execution, car delivery and customers satisfaction survey)

Create the workflow to secure LGPD compliance

Spread and consolidate "Continuous Improvement" mind set among dealers so GWM customers may have the best experience at After Sales operations in the market

REQUIRED KNOWLEDGE AND SKILLS:

Good communication and proactivity position

Negotiation experience with dealers, suppliers, BOD and dealers association

Deeply analysis & problem resolution oriented

Knowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)

#J-18808-Ljbffr

  • Premium Ev's Customer Journey Designer

    1 semana atrás

    São Paulo, São Paulo, Brasil General Motors Tempo inteiro

    **Job Description**:**Premium EV's Customer Journey Manager - South America****Area of Accountability **/Time dedication/Key Responsibilities**1.Customer Journey Development & Maintenance**50%- Create or update customer journeys based on new initiative or strategies- Participate in customer research activities with the market research teams**2.Create Journey...

  • Premium Ev's Customer Journey Designer

    1 semana atrás

    Sao Paulo, Brasil General Motors Tempo inteiro

    **Job Description**: **Premium EV's Customer Journey Manager - South America** **Area of Accountability **/Time dedication/Key Responsibilities **1.Customer Journey Development & Maintenance** 50% - Create or update customer journeys based on new initiative or strategies - Participate in customer research activities with the market research...

  • Customer Service Supervisor

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeecustomerService Tempo inteiro R$90.000 - R$120.000

    Job Title: Customer Service SupervisorWe are seeking a skilled and organized professional to fill the role of Customer Service Supervisor. In this position, you will be responsible for overseeing customer interactions and ensuring that their needs are met in a timely and efficient manner.Key Responsibilities:Identify customer parts demand and work with...

  • Customer Journey Optimizer

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$90.000 - US$120.000

    Job Description">This role will be responsible for supporting the vendor operations by organizing training, documenting processes, designing improvements, controlling and creating action plans to meet company and operational Key Performance Indicators (KPIs).Support multiple areas as well as consumer case escalation.Analyze data to provide inputs to...

  • Customer Journey Strategist

    1 semana atrás

    São Luís, Maranhão, Brasil beBeeSuccess Tempo inteiro R$40.000 - R$60.000

    About this Role: We are seeking a highly organized and proactive Customer Success Manager to join our fast-paced, small team. This is a hybrid role that blends strong administrative skills with excellent people-facing abilities. This role is ideal for someone who thrives in a startup environment, is comfortable working autonomously, gets things done and is...

  • Business Intelligence Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$72.000 - R$138.000

    Job DescriptionWe are seeking a highly skilled Business Intelligence Analyst to join our team. This individual will be responsible for designing and executing lifecycle journeys and communication strategies that support the growth of our business, ensuring users receive relevant, personalized, and timely communications.The successful candidate will transform...

  • Seamless ASIN Journey

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeprogram Tempo inteiro R$45.000 - R$85.000

    Program Manager - Seamless ASIN JourneyWe are looking for a highly motivated and talented Program Manager to support our teams in navigating the steps to ensure SKUs (ASINs) are buyable for end customers.

  • Customer Experience Innovator

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$120.000

    Immerse yourself in a world of customer-centric innovation as a Customer Journey DesignerJob Description:As a key member of our team, you will be responsible for leading customer journey workshops and developing customer journey blueprints. Your expertise will ensure that these blueprints are aligned with business strategies, driving growth and improvement...

  • Customer Service Excellence Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerCare Tempo inteiro R$150.000 - R$250.000

    Job OverviewThe Customer Care Supervisor plays a pivotal role in delivering exceptional customer service and driving business growth through strategic leadership and team support.

  • Customer Service Experience Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$40.000 - US$60.000

    Job OverviewWe are seeking a highly motivated and analytical professional to drive customer experience and product efficacy by executing on customer cancellation requests.The ideal candidate is passionate about the customer journey, intellectually curious, analytical, and possesses an entrepreneurial mindset.About The RoleYou will efficiently manage...