Senior Customer Solutions Manager, Customer
2 semanas atrás
Bachelor’s degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
- 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects
- 7+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Ability to communicate fluently in Portuguese+English in technical and business settings (verbal and written).
Job summary
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customer’s cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
- Bachelor's degree in Science, Technology, Engineering, Math (“STEM” majors) or equivalent experience (Computer Science preferred)
- Direct experience implementing AWS services
- Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
- Superior written and verbal communication skills
- Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
- Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Strong listening skills; demonstrated ability to ask effective questions
- AWS or other cloud certifications
- PMP and/or SCRUM/Agile, SAFe certified
- Strong organizational and troubleshooting skills with precise attention to detail
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
-
Customer Support Intern
Há 2 dias
Sao Paulo, Brasil Motorola Solutions Tempo inteiroCompany Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem...
-
Senior Manager, Customer Consulting Brazil
1 semana atrás
São Paulo, Brasil London Stock Exchange Group Tempo inteiroSenior Manager, Customer Consulting Brazil page is loaded## Senior Manager, Customer Consulting Brazillocations: BRA-São Paulo-Av Cardoso de Metime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 28, 2025 (22 days left to apply)job requisition id: R0112639PURPOSE: Owns the effective implementation of LSEG products into...
-
Sao Paulo, Brasil EnterpriseAlumni Tempo inteiro**Customer Experience Manager / Account Manager** REMOTE - BRAZIL **About EnterpriseAlumni** EnterpriseAlumni is the market leading provider of Alumni Management SaaS. Our platform helps our clients (LinkedIn, JPMorgan Chase, PWC, Bank of America, Marks & Spencers others) maintain and maximize relationships with their alumni. Through our platform,...
-
Customer Success Manager
1 semana atrás
Sao Paulo, Brasil SUSE Tempo inteiroCustomer Success Manager (Flexible Location) **About Us** SUSE - the world’s largest independent open source company, helps customers, partners and communities be the difference in their spheres of influence. Through open collaboration and agile, enterprise-grade open source solutions, customers, partners and communities are empowered to simplify tasks,...
-
Customer Support Manager
1 semana atrás
Sao Paulo, Brasil Curv Innovation Tempo inteiroRequisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
-
Customer Success Manager- Trading
2 semanas atrás
Sao Paulo, Brasil LSEG (London Stock Exchange Group) Tempo inteiroPosition Summary We are looking for a highly driven and empathetic Customer Success Manager to join our team. A Customer Success Manager (CSM) connects our clients to Refinitiv’s Trading solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil RELEX Solutions Tempo inteiroWe are now looking for a full-time Customer Success Manager – US LATAM to join our RELEX family in the US! You’ll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated...
-
Customer Success Manager
3 semanas atrás
São Paulo, Brasil Digibee Tempo inteiroJoin to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...
-
Customer Success Manager
Há 13 horas
São Paulo, Brasil Digibee Tempo inteiroJoin to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About Digibee Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil RELEX Solutions Tempo inteiro R$60.000 - R$120.000 por anoWe are now looking for a full-time Customer Success Manager – US LATAM to join our RELEX family in the US You'll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated...
