Talent Operations Specialist

4 semanas atrás

Porto Alegre, Brasil Turing Tempo inteiro

Role Summary: As a Talent Operations Specialist, you will oversee the critical functions of our hiring process, focusing on the seamless execution of interviews and candidate evaluations. This role requires a proactive approach, with a focus on continuous improvement and client satisfaction.

Core Responsibilities:

- Direct all phases of the interview process, including preparation, scheduling, and outcome tracking.
- Assess English communication skills and align candidates and their profiles with job requirements.
- Work closely with the sales team to understand client needs and match them with suitable candidates.
- Gather and analyze feedback from interviews to enhance candidate selection processes.
- Ensure timely updates and communications across all platforms and stakeholders.
- Respond to clients and candidates via telephone, email, text, chat, or through other social media platforms to handle complex questions and requests that require dedicated time and research.
- Take video calls with candidates to address concerns in regards to roles, opportunities, and next steps and explain to them how to use Turing’s platform and to update relevant experience.

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Additional Responsibilities:

- Translate business objectives into process improvements and technical requirements.
- Create comprehensive project documentation and coordinate with teams to implement solutions.
- Provide analytical support to refine and optimize operational workflows.

Skills and Experience:

- Background in a customer-facing role within IT, HR, or related fields.
- Advanced skills in Google Sheets and Excel; knowledge of business analytics tools is advantageous.
- Strong interpersonal skills, with the ability to manage complex processes and multitask effectively from a remote location.
- Able to switch between tasks seamlessly and maintain a high level of accuracy and attention to detail.
- Provide cross-functional support through email, social-media, messaging or calls.
- Resolve conflicts and foster an inviting atmosphere for collaboration and resolution.
- Demonstrated hunger for career growth.

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