Service Delivery Manager

2 semanas atrás


São Paulo, São Paulo, Brasil Cognizant Tempo inteiro
Job Summary

A BA degree with a graduate or an MBA preferred with 3-5 years of experience in a presales market research role, UX designing, and Gen AI-based use case identification.

Experience in solutioning, identifying win themes, and value propositions to create effective sales presentations.

Experience in storyboarding for pitch decks and working on bid responses decks or RFX responses.

Excellent planning and organizing skills.

Responsibilities

1. Work closely with sales to identify solution areas and create sales enablement documents, pitches, proposals, personalized emails, etc.
2. Understand the client brief and provide insightful sales presentations through industry research and analysis.
3. Solutioning, identifying win themes, and value propositions to create effective sales presentations.
4. Create pitch decks with strong sales narratives for cloud services across multiple industry verticals.
5. Create chat scripts for showcasing Gen AI-based Chatbot use cases.
6. Manage bid response creation to support sales.
7. Run sales kickoff calls with the Sales organization and stakeholders to create bid traceability matrix; collaborate with the identified bid team for timely response delivery.
8. Develop deep-rooted knowledge of and expertise in the vertical and cloud solutions.
9. Conduct industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.).
10. Ensure on-time delivery of high-quality content, pitch books, proposals, and commercials in line with the client-approved brand design and language guidelines.
11. Peer-to-peer mentoring and cross-learning.

Preferred Qualifications

1. Candidate with market research enterprise sales solution background.
2. Experience working in the tech industry (cloud, SaaS).
3. Experience creating customized pitch decks at industry verticals customer persona level.
4. Ability to work under pressure to deadlines.
5. Working in cross-functional teams and engaging with different stakeholders.

About the Job

As part of the Service Delivery team in the CMT vertical at Cognizant, you will work closely with a large cloud service provider as an extension of their sales enablement team, focusing on building pitches and creating responses to proposals for their end customers. You will work closely with your Pod lead, SMEs, and client sales teams to create high-impact pitches and proposal responses aligned to each unique end customer. You will demonstrate a high level of passion and commitment in ensuring the services are delivered as per the quality standards agreed upon.

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