SAP Lead Basis Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10+ members.

Key Responsibilities:

- Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA
- Always ensures SLA adherence and Process compliance as per SAP standards.
- Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues.
- Expert in guiding the team on troubleshooting activities in Basis, Security, and Data growth aspects of the SAP application.
- Focus on Innovation and Continuous improvement; Leverage AI-based automations to be woven into service delivery.
- Quality Assurance – Deliverables & documentation are maintained for each service component.
- Maintain Shift rotations and oversee seamless handovers to maintain service continuity.
- Do Risk identification and prepare mitigation or response plan.
- Responsible for management reporting on a monthly basis – Internal and Customer.
- Act as the first point of escalation for the service delivery; Lead the Delivery team from a Basis point of view.
- Participate in customer calls, identify focus areas, and consult clients in critical areas.
- Drives RCA-Based approach as an integral part of the delivery.
- Review Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer.
- Versatile in handling complex and difficult customer discussions and interactions; aware of the escalation process in service execution.
- Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery.
- Drive continuous improvement in process or service delivery and driving adoption of AI-based automation.
- Provide Customer pulse, publish SLA & KPI reports, and provide performance insights to leadership and stakeholders.

What you bring

Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.

Work Experience and Mandatory Skills:

- Excellent communication skills – verbal and written, for effective interaction with global stakeholders.
- Strong SAP Basis experience in a large-scale environment.
- In-depth knowledge of SAP Basis Administration including HANA DB, ABAP/Java stacks, and SAP landscape management.
- Expertise in handling teams of 10+ consultants catering to multiple customers.
- Knowledge about systems including ECC, S/4HANA, BW/4HANA, CRM applications.
- SAP Basis certification is mandatory.
- ITIL Certification shall be mandatory.
- Proactive mindset with a focus on continuous improvement and innovation.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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