Customer Success Specialist

About Reventals

Reventals, a business unit of TapGoods, is revolutionizing the event rental industry by modernizing how people plan and book rentals online. As the leading event rental marketplace, we connect renters with top-tier vendors across major U.S. markets, creating a seamless and efficient experience.

Reventals is a full-scale event rental marketplace that offers ridiculously helpful event rentals: find everything you need for your party in one place. With a robust database of rental companies, customers can:

- Access the best prices on everything they need from multiple vendors.
- Explore extensive rental choices with easy comparison and checkout.
- Count on outstanding customer service that makes planning stress-free.

We are dedicated to creating memorable experiences for our customers, while living out our company values of drive, adaptability, and accountability—and fostering a positive, fulfilling work environment for our employees.

Role Overview

As a Business Development Representative (BDR) at Reventals, you’ll be at the front lines of customer and vendor engagement. You’ll handle inbound inquiries from carts, emails, phone calls, and chats—helping customers navigate the rental process and ensuring their needs are met. You’ll also collaborate with vendors to coordinate orders and maintain smooth, timely transactions.

This role requires strong communication, attention to detail, and the ability to thrive in a fast-paced, high-growth startup.

Key Responsibilities

- Customer Engagement: Respond quickly and professionally to inquiries from carts, phone calls, chats, and emails.
- Vendor Coordination: Liaise between customers and Reventals vendors to ensure accurate quotes, seamless transactions, and timely deliveries.
- Order Support: Guide customers through the rental process from inquiry to confirmation, providing clear information and empathetic assistance.
- Issue Resolution: Identify and troubleshoot customer or vendor concerns, escalating when necessary.
- CRM Management: Log and track all customer activity in HubSpot with accuracy.
- Collaboration: Work closely with the RevOps and Customer Success teams to streamline workflows and ensure excellent service.
- Feedback Loop: Gather customer and vendor feedback to improve processes and enhance the overall platform experience.
- Continuous Learning: Stay up-to-date on our platform, vendor network, and industry best practices.

What We’re Looking For

- Excellent Communication: Clear, empathetic, and professional across phone, email, and chat.
- Customer-Centric Mindset: Genuine desire to help customers and vendors succeed.
- Adaptability: Quick to learn and flexible in a fast-changing environment.
- Detail-Oriented: Able to juggle multiple inquiries while maintaining accuracy.
- Tech-Savvy: Comfortable navigating digital tools and CRM systems.
- Independent & Accountable: Can take ownership of tasks from start to finish with minimal guidance.
- Team Player: Collaborative and motivated to contribute to shared goals.

Preferred Qualifications

- Previous experience in customer service, sales, or business development.
- Familiarity with CRM tools such as HubSpot.
- Experience in a startup or Agile environment.
- Understanding of the event rental industry (preferred, not required).

Why Join Reventals

- Be part of a pioneering team reshaping the $1 trillion rental industry.
- Work with a collaborative, supportive, and high-energy team.
- Flexible remote work environment.
- Fast-paced startup culture that values ownership and results.
- Core values of drive, adaptability, and accountability.
- A company that works hard, plays hard, and genuinely cares about customers and employees alike.