Fulfillment Center Operations Program Manager, Fullfillment by Amazon

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.We are looking for Program Manager (PM) to support Fulfillment By Amazon (FBA) Brazil. This position will be based on an Amazon Fulfillment Center (FC) and will support the FBA team to manage its operations. This PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc.) to drive strategic and tactical initiatives to improve FBA operations, including Inbound, Outbound and Inventory Management. This position will be focused on processes improvements cross-teams, identifying areas of opportunities, mapping processes and proposing optimizations, as well as managing daily operations. In this role, you will build and own metrics and reports and review performance metrics, being the bridge between FC Operations and business teams.Key job responsibilities- Act as the link between FC Operations and FBA Business teams- Identify gaps, pain points and opportunities in the existing processes and propose improvements - Dive deep on issues to differentiate isolated issues from structural ones- Own metrics and reports, as well as keeping track of key metrics and initiatives impact- Being creative to create solutions that address pain points/opportunities and improve Seller Experience- Calculate impact/potential of ideas/pain points, making it tangible- Influence and support the Product team (both LATAM and global teams) on roadmap prioritization- Suggest/create programmatic solutions and initiatives while creating business cases for the Product team- Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraintsAbout the teamFBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customers returns. In FBA, we have several teams that manage SX and operations in this business modal. Fullfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC: Inventory management, removals, customer returns, reimbursements and operational processes. We are a data driven team that owns metrics tracking and evolution, map gaps and implement improvements to impact our sellers and customers. BASIC QUALIFICATIONS - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Experience in program or project management- Experience working cross functionally with tech and non-tech teams- Experience in defining and implementing process improvement initiatives using data and metrics- Proficient in English, both written and oralPREFERRED QUALIFICATIONS - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience in driving end to end delivery, and communicating results to senior leadership- Experience leading process improvementsOur inclusive culture empowers Amazonians to deliver the best results for our customers.