Head of Fulfillment

Há 2 dias

Brasília, Brasil Somewhere Tempo inteiro

LOOKING FOR STELLAR TOP CANDIDATES   Position :  Head of Fulfillment & Student Success Working Hours : Full-Time │Monday - Friday │9:00 am - 6:00 pm EST Search Location : Latin America, South Africa, Canada, and the United States Salary :  6000 - 7000 USD /month │Latin America - South Africa :  9000- 12,000 USD /month │USA / Canada /UK Incentives :  Performance-based incentives tied to revenue/margin targets Perks & Benefits :  Work Device Provided :  The Final Salary Offer depends on the client’s decision, interview results, and experience About the Role: We are seeking a Head of Fulfillment & Student Success to oversee the smooth delivery of our educational programs and services while driving student engagement, satisfaction, and overall success throughout their learning journey. This role is critical in ensuring that students not only complete our programs but also achieve tangible outcomes that translate into success stories. Role Responsibilities: Lead and manage the fulfillment team, including coaches, support staff, operations, and course developers. Own the end-to-end program delivery process, including onboarding, ongoing student engagement, and tracking of student outcomes. Monitor and ensure students are progressing and hitting milestones, providing support and intervention where needed. Handle refunds, escalations, and retention efforts to maintain high satisfaction and minimize churn. Develop and implement systems, training, and quality assurance processes to optimize fulfillment operations. Serve as the main point of accountability for everything that happens after a deal closes, transforming clients into success stories. Requirements: Has at least 5-7 years of proven experience leading teams in educational program delivery, student success, or related fields. Strong understanding of student engagement strategies and outcome-focused program management. Excellent problem-solving skills with the ability to manage escalations and complex client situations. Experience building systems, processes, and quality standards for operational efficiency. Exceptional communication and leadership skills, capable of motivating teams and ensuring alignment on goals. Data-driven mindset with the ability to track, analyze, and improve student progress and satisfaction metrics. Bachelor's degree required, advanced degree preferred NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.  PLEASE NOTE:  → We are looking for candidates based in Latin America, South Africa, USA UK and Canada → Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application.  → To start processing, submit your resume in English.  → The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

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