Field Service Project Manager

Overview & Responsibilities Field Service Project Manager - Brazil PURPOSE OF THE JOB: Under the direction of the Field Service Manager the Field Service Project Manager provides aftersales service.Coordinates the administrative, contractual, technical and commercial aspects of field serviceprojects, from inquiry to final billing and collection.Produces service income for Elliott Company.Responsible for multidisciplinary projects that normally involves multiple Elliott products anddepartments as well as non-Elliott products. On major projects may directly supervise and provideproject management at a customer's site for the installation, commissioning, overhaul,rerate/mods, and troubleshooting of Elliott and other OEM equipment in line with therequirements of a Field Service Project Manager. As such incumbent should possess relatedengineering knowledge to be able to direct projects from inception (quote stage) tocommissioning as well as ensuring project execution within budget.Activities require a wide range of independent action and decision makingTravel requirements expected to be 50% BACKGROUND / EXPERIENCE: Requires a Bachelor’s degree in Mechanical Engineering or a similar field with ten to fifteen yearsof field service project management experience; or equivalent combination of education andexperience on steam turbines, process compressors, steam turbine generators and auxiliaryequipment, including knowledge of industry standards. Must possess thermodynamic aptitude,mechanical aptitude for rotating machinery as well as some system controls knowledge. Able toread and understand technical drawings, blueprints, layouts and schedules as well as to write uptechnical reports and work method statement. Familiar with not only all Elliott product lines butthose of other manufacturers.Capable of handling contractual, commercial and administrative aspects of field jobs related toturbo machinery industry in an international environment. Supervisory skills needed to direct andcoordinate teams of 50 or more lead engineers/representatives and labor assigned to projects.Organized, self-motivated and flexible with the ability to cope with a wide variety of tasks,environment, cultural diversity, health and safety systems and forms of contract.Good communication skills, both verbal and written. Profound knowledge of the Englishlanguage. Able to interact and nurture strong working relations with internal and external contactsas well as manage conflict resolution. Computer skills - MS Software including MS Projects, Lotus Notes.Presentation skills.Selling skills with field-oriented background. SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES Job responsibilities are to handle all the commercial, contractual and administration aspects ofvarious types of both Elliott and non-Elliott projects, such as but not limited to:Performs work in line with company guidelines as described in the quality and HSE managementsystems.Review project inquiries and take necessary coordination with Sales, Field Service and otherdepartments concerned.Conduct a site survey as required for technical and commercial proposal.Prepares and issues technical proposals including work scope, project plan and manpower planfor Field Service projects.Prepare and collect cost data of projects’ man-hours, material and equipment necessary forproject implementation so that Sales team can make a commercial proposal.Technically support Sales and Sales representatives in presenting proposal to Customers. Take an active role in conducting necessary meeting including site surveys with customers whileprojects are being implemented.Prepare necessary risk assessments and rigging studies for the projects.Conducts internal order coordination meetings with all stakeholders.Mobilizes labor and material resources for Field Service projects, including supervising,coordination and scheduling of subcontractors for both major and minor Projects.Initiates project order entry and issue corresponding purchase orders both internal and external.Track extras (working time, material, etc.).Performs internal project management.Takes an active role in ensuring all work is performed in a safe manner to prevent injury topersonnel and equipment including preparation and conducting of toolbox talks.Performs planning, technical detailing and work method statement for all projects in order toestablish the work requirements to be performed. Brief team upon commencement of projects on commercial and technical detail.Manage projects within planned man-hours and financial budgets.Initiates order amendment request.Makes courtesy calls to check inventories, promote parts sales, inspect new shipments and sellservice in conjunction with service sales engineer.Keeps Field Service Manager promptly and thoroughly informed on all work performed, quality,performance and equipment problems and customers reaction to equipment.Responsible for contributing new ideas to improve product design and appearance, enhancecompany service and eliminate troubles.Provides assistance on rotating equipment training programs.Provides support to all department activities as directed by Field Service Operationsmanagement.Plans and conducts investigation of complex rotating equipment troubles and takes correctiveaction.Resolve Company’s liability in failure claims or checks validity of customer’s claims.Initiates action to prevent the occurrence of any nonconformity relating to the product, process,and the quality system.Perform advance planning to avoid delays and reduce profits. Define problems expeditiously andmake critical decisions, involving upper management, as necessary.Performs work in line with ISO 9001 Quality System.Establishes quality and documentation requirements for projects.Debriefs team upon completion of assignment, establishes internal lessons learned and initiatesany action or continuous improvement items, including implementing and communication ofimprovements learned.Direct the execution of invoicing on progress