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Context Veesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision. Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time. Following our Series B funding, Veesion is scaling rapidly across international markets such as the US and Brazil. Our Customer Support team is based in Paris, Lisbon, and São Paulo. You will join a dynamic and multicultural environment with strong growth opportunities. Your Mission As a Customer Support Specialist for the American market, you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience. You will collaborate with Customer Success Managers, Product, and Tech teams to guarantee that our clients get the best out of Veesion. What You'll Do Customer Support & Troubleshooting : Manage incoming requests (tickets, chat, email, phone), investigate and solve technical issues, and provide clear solutions. Customer Satisfaction : Be the first line of communication with clients, track issues, and ensure high-quality follow-up. Knowledge Base Contribution : Document recurring issues, create self-help resources, and share product feedback with internal teams. Collaboration : Work closely with Product, Tech, and Sales to continuously improve the customer experience. You're a Great Match If You have 1-3 years of experience in customer support or technical assistance, ideally in a SaaS or tech company; You're Fluent in English & Spanish ; You're empathetic, resilient, and an excellent communicator - able to handle demanding clients with patience and professionalism; You're organized and proactive , able to prioritize and multitask effectively; You're comfortable with digital tools (CRM, ticketing systems, Slack, Notion...). Recruitment Process HR Interview Team Lead Interview Head of Customer Support Interview Meet & Greet - Brazil Country Manager What We Offer Competitive compensation package. A young and international team, with offices in Paris, Lisbon, and São Paulo. A meaningful mission with innovative technology in retail security. Fast-paced environment with real opportunities for career growth.
