Customer Success Manager

Há 5 dias

Florianópolis, Brasil Obras Online Tempo inteiro

Descrição da vaga Cargo: Customer Success Manager Sr. Modalidade de contratação: PJ Home Office Necessário: Precisa ter uma empresa aberta com CNPJ regularizado Conta corrente PJ Experiência mínima de 3 anos na área de CS e gestão de carteiras High Touch; Formação superior completa nas áreas de Negócios, TI ou similares. Possuir computador e chip corporativo. Conhecimentos profundos sobre CRM. Principais responsabilidades: Gerenciar contas-chaves e coordenar implementações complexas envolvendo integrações API. Cuidar ativamente de toda jornada do cliente (Onboarding e Ongoing) Se relacionar com a alta gestão das empresas, focando no engajamento. Irá trabalhar com vários produtos do nosso portfólio de soluções tecnológicas e tentar expandir os clientes para o uso delas. Atuar com a metodologia de OKRs e monitoramento das principais métricas de CS. Realizar reuniões periódicas para mensurar o ROI dos clientes. Precisa ter excelente habilidade de comunicação e escrita. Realizar visitas pontuais aos clientes da carteira, visando um melhor engajamento. Remuneração e benefícios Remuneração fixa + variável sobre Churn + comissão de 5% sobre expansões (Upsell, Cros-sell e Upgrade). Benefício saúde com pronto atendimento e consultas médicas com especialistas on-line. Consultas com Psicólogo e Nutricionista. Seguro de vida de 35K

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