People Operations Specialist

About the Company SuperSummary is transforming how millions of readers discover, understand, and connect with books. We're building the world's most comprehensive literature platform, combining nearly 10,000 expert-written Study Guides with interactive, innovative tools that make reading more engaging, rewarding, and fun. Our AI-powered features help readers engage more deeply with texts, whether they're students tackling assignments, teachers preparing lessons, book clubs seeking richer conversations, or lifelong learners exploring new genres. Founded over a decade ago, SuperSummary’s website and mobile app have become trusted, go-to resources for curious readers worldwide. We’re part of the Lift Ventures portfolio of EdTech brands (reaching over 250 million consumers to date) and are a fully remote yet highly collaborative global team of 30+ core members and 100+ freelancers united by curiosity, creativity, and a shared love of learning. About the Job You're a systems thinker who builds structure without losing sight of the people it serves. You bring analytical rigor to People Operations—spotting patterns, improving processes, and using data to drive decisions—while creating experiences that make team members feel supported and valued.You know there’s a real person on the other end of every message and workflow, so you believe a first-class team member experience is built on trust, clarity, and care—and you take pride in creating that every day.  As People Operations Specialist at SuperSummary, you’ll turn complexity into order, balancing strategic thinking with hands-on execution. You’ll treat team members like customers, delivering fast, useful support that makes their workday easier through thoughtful onboarding, clear internal communication, and engaging culture programs. You’ll spot patterns, solve problems, and strengthen the systems that help the company scale.  SuperSummary is growing fast, and we’re expanding our People Operations function to match. As People Operations Specialist, you’ll help build the culture and infrastructure that power a company inspiring millions to engage deeply with the books they read. Key Responsibilities Process Design & Improvement: Document and refine people operations workflows. Identify inefficiencies through data analysis, test solutions, and implement improvements that scale with the company. Internal Communication & Knowledge Management: Maintain clear, accurate company information in Notion and Slack. Ensure updates reach the right audiences and information architecture supports team efficiency. Team Engagement & Culture: Coordinate celebrations, events, and All Hands meetings that build connections across our distributed team. Partner with the Operations Manager and leadership to design programs that foster growth, recognition, and belonging. HR Administration: Manage end-to-end workflows in Rippling and Deel for U.S. employees and global contractors across multiple time zones. Maintain accurate records, ensure compliance, administer team member benefits, and support hires and terminations with precision. Onboarding & Offboarding: Lead logistics for new hires and departures: administrative recruitment support, welcome sessions, tool setup, documentation, and access management. Deliver a seamless, trustworthy first and last impression. Data & Reporting: Prepare and maintain People Ops metrics, surveys, and reports for leadership review. Identify trends and flag insights that inform strategic decisions. Cross-Functional Collaboration: Partner with company leadership — the Executive Team, Finance, and Department Heads — on people-related workflows, budgeting, and company-wide initiatives. What You Bring 3+ years in People Operations, HR, or similar operational roles across multiple companies and organizational contexts Experience coordinating operations across distributed teams in multiple time zones Strong analytical and systems thinking skills—you analyze problems with incomplete information, determine what data to collect, then use insights to improve or standardize processes Exceptional attention to detail with initiative to proactively identify and solve problems before they escalate Excellent communication skills—you balance different audiences, close loops, and keep stakeholders informed Bias toward action and operational ownership—you move from analysis to execution and follow through Comfortable using AI tools to streamline workflows and surface insights Adaptable and resourceful in ambiguous or changing environments Ideal Candidates Also Have Experience balancing systematic HR processes with culture-building and team engagement initiatives Track record hosting meetings or presentations that align teams and energize participation Strategic mindset—you connect people operations work to broader business goals Collaborative, charismatic working style that builds trust across all levels Perks & Benefits Competitive hourly rate Fully remote work environment with flexible scheduling Access to premium AI tools and software subscriptions Learning and growth are part of our culture — including support for relevant courses or certifications EEOC Statement SuperSummary supports workplace diversity and does not discriminate on the basis of age, race, national origin, religion, gender identity or expression, sexual orientation, pregnancy, physical or mental disability, or any other protected class. We welcome diverse perspectives and are dedicated to fostering an inclusive workplace where everyone can grow and thrive. We understand that candidates may not meet every requirement in the job description, but we strongly encourage individuals from all backgrounds to apply. If you’re passionate about this role and our mission, even if your experience doesn’t perfectly match, we’d love to hear from you and explore how you can contribute to our team.