Customer Support Officer
Há 4 horas
Location: RemoteAt Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of the last-mile industry.As an Equal Opportunity Employer, we are committed to transforming the last-mile business, and we are currently seeking a dedicated Customer Support Officer to strengthen our support capacity during night-hour coverage.Working Hours Requirement For operational efficiency, we are particularly interested in candidates based in the GMT+8 timezone (or nearby), where these hours fall within normal business times.We are also seeking to strengthen our team coverage within the GMT–6 timezone (e.g. Brazil/South America) to ensure round-the-clock support across regions. Applicants based in other time zones are also welcome to apply,provided they are able to work consistent night shifts.Overall Purpose of Position Provide fast and useful technical assistance on our applications. Answering technical queries on application issues and offering advice to solve them. The role may also include assisting with software testing as part of our quality assurance processes.Responsibilities • Serve as a point of contact for customers seeking technical assistance over the phone, email or customer service desk tools. • Perform remote troubleshooting through diagnostic techniques and pertinent questions. • Determine the best solution based on the issue and details provided by customers. • Walk the customer through problems solving process. • Direct unresolved issues to the next level of support. • Provide accurate information on IT products or services. • Record events/problems and their resolution in logs. • Follow up and update customer status and information. • Pass on any feedback or suggestions by customers to the appropriate internal team. • Identify and suggest possible improvements on procedures.Self-improvement • Ensures to be well informed and up to date on technical requirements of the specific position responsibilities.Supervision Received • General direction from Head on issues of strategic importance or issues that are contentious or sensitive.Working Conditions • Normal working conditions. • May be required to work unusual hours to meet support demand. • May be required to perform some duties in the next senior position as part of personal development programme. • May be required to work via teleworking methods.Knowledge / Skills / Qualifications • Excellent object-oriented skill. • Detail-oriented. • Ability to work independently. • Proven experience as a Customer Support Officer or another customer support role. • Good understanding of computer systems, mobile devices and other tech products. • Ability to diagnose and resolve basic technical issues. • Proficiency in English. • Excellent communication skills. • Customer oriented and cool tempered.
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Customer Support Officer
Há 15 horas
Índio do Brasil Loqus Business Intelligence Tempo inteiroLocation: RemoteAt Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of...
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Technical Support Engineer
Há 6 dias
São José da Laje, Brasil Customer Tempo inteiro R$70.000 - R$100.000 por anoHi, I'm Debbie, a Technical Support Manager at I'm looking for a Technical Support Engineer to join our team based in the EMEA region.As a Technical Support Engineer, you'll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating...
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2nd Officer
2 semanas atrás
Rio de Janeiro, Brasil OSM Thome Tempo inteiroSet sail on your career with OSM Thome as a 2nd Officer onboard our offshore support vessel in Brazil. Come take your place on a dynamic team committed to excellence at sea. - **Key Responsibilities**: - Assist in navigation and bridge watch duties - Maintain and inspect safety equipment - Support senior deck officers in daily operations - Monitor the...
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2nd Officer
2 semanas atrás
Rio de Janeiro, Brasil OSM Thome Tempo inteiroEmbark on a rewarding maritime career with us as a 2nd Officer on an Offshore Support Vessel in Brazil. Play a crucial role in navigational safety and operational efficiency aboard our vessel. - Responsible for navigation watch and chart correction. - Assist with cargo and ballast operations. - Ensure compliance with safety regulations and procedures. -...
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2nd Officer
2 semanas atrás
Rio de Janeiro, Brasil OSM Thome Tempo inteiroWe are looking for an experienced 2nd Officer (2/O) to join our team aboard an Offshore Support Vessel in Brazil. This is an excellent opportunity to enhance your seafaring career with an industry leader, OSM Thome. - Assist the Chief Officer with navigational duties and watchkeeping. - Ensure safety procedures and protocols are adhered to at all times. -...
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Internal Customer Support
Há 7 dias
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroJob Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...
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Internal Customer Support
Há 5 dias
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroJob Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...
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Internal Customer Support
1 semana atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiroJob Description Agent Hiring (U1)Role: Internal/External Customer SupportLocation: Sao Paulo, BrazilLanguages required: English/Italian (2 positions)Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ)The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...
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Customer Support
Há 6 dias
São Paulo, Brasil Consat Tempo inteiro**Are you looking for an innovative workplace passionate about making the world greener?**Then **Consat Telematics** is the place for you! We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely...
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Customer Support
2 semanas atrás
São Paulo, São Paulo, Brasil Consat Tempo inteiroAre you looking for an innovative workplace passionate about making the world greener? Then Consat Telematics is the place for you We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely on...
