Customer Support

Há 18 horas

São Paulo, Brasil Consat Tempo inteiro

**Are you looking for an innovative workplace passionate about making the world greener?**Then **Consat Telematics** is the place for you We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely on these services.

We love making a difference for people all over the world through modern technology With customers in Sweden, Norway, Canada, Brazil, Dubai, and Australia, we’re ready to take Consat Telematics to the next level. **Join us on this exciting journey**

**About the Role**:
**In your day-to-day work, you will**:

- Respond promptly to customer inquiries, addressing technical questions and issues.
- Create and manage support tickets in Jira, ensuring accurate documentation and timely resolution in line with SLAs.
- Perform initial triage of reported issues and escalate when needed.
- Guide customers through basic usage procedures and troubleshooting steps.
- Maintain detailed service records and prepare periodic support reports.
- Identify recurring issues and suggest process improvements.
- Collaborate with internal teams to ensure effective issue resolution and knowledge sharing.
- Participate in customer training sessions.
- Contribute to the continuous improvement of our support services.

**What we can offer you**:
Opportunities for professional growth in a stimulating and innovative environment

Modern technology that truly makes a difference

The chance to experience teamwork across various technical disciplines with the freedom to explore your own path

Attractive benefits and collective agreements in a growing organization

**We are looking for someone who**:

- Has at least 3 years of experience in customer service or technical support.
- Is familiar with ticketing tools, preferably Jira.
- Communicates clearly and confidently, both verbally and in writing.
- Has a customer-focused mindset and takes a proactive approach to problem-solving.
- Can work independently and manage multiple tasks in a dynamic environment.
- Has strong English skills, both spoken and written.
- Is currently pursuing or has completed a technical or university degree in Information Technology or a related field.

**Nice to Have**:

- Experience in multilingual or LATAM support with knowledge of ITS or telemetry systems, and an understanding of ITIL or Agile methods.
- Understanding of operating systems (Windows/Linux), networking concepts, and software troubleshooting.Our long-term commitment to our employees has contributed to Consat being named one of **Sweden’s Top 100 Career Companies** for **thirteen years

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