Strategy & Operations Manager

Há 5 dias

São Paulo, Brasil SumUp Tempo inteiro

About the Team The Americas Operations team drives operational excellence across Brazil, LATAM, and the US, shaping how we deliver exceptional customer experiences, streamline efficiency, and meet regulatory standards. As part of SumUp’s global operations organisation, we lead large-scale transformation projects that blend automation, data-driven insights, and regulatory rigor to keep SumUp at the forefront of fintech operations. This high-visibility leadership role reports directly to the Americas Operations Director with cross-functional influence across business, product, and engineering teams. You'll drive millions in cost savings and efficiency gains across three major markets, establishing the operational foundation for SumUp's Americas expansion. What You’ll Do Lead high-impact transformation initiatives across the Americas, from AI-powered customer support automation to KYC and compliance optimisation. Drive measurable cost-saving and customer experience outcomes, e.g. asset optimisation and automation-led customer support contact reduction programs. Oversee regional programs in onboarding and verification funnel improvement, including AI Copilot and KYC auto-approval scaling. Partner with analytics teams to design and implement data models for churn prediction, merchant profiling, and operational efficiency. Build and lead a high-performing regional team (9+ members), fostering collaboration between LATAM, US, and global operations teams. You’ll Be Great for This Role If You have extensive experience leading complex, cross-functional projects at a senior level within fintech, operations, or strategy functions. You’re fluent in Portuguese and English, and ideally Spanish for LATAM market engagement. You bring hands-on expertise in data analytics, automation, and process optimisation, with a track record of quantifiable business results. You demonstrate strategic thinking, translating vision into executable roadmaps across multiple countries, operational configurations and regulatory frameworks. You're a collaborative leader who empowers diverse teams and influences senior stakeholders across Product, Engineering, Compliance and Legal. You thrive in ambiguous, fast-changing environments, maintaining resilience and focus under pressure. Nice to have Experience managing across regions and cultures. Strong understanding of KYC/AML regulatory compliance and operational risk management. Knowledge of AI/ML implementations in customer support or automation contexts. Why You Should Join SumUp Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup Join during a pivotal expansion phase as we scale operations across the Americas and shape fintech operations in emerging markets, with frequent travel opportunities to our Berlin headquarters and LATAM offices. Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

  • Monetization Strategy

    Há 16 horas

    São Paulo, Brasil TikTok Tempo inteiro

    The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful...

  • Strategy & Operations Manager BR

    2 semanas atrás

    São Paulo, Brasil SupportFinity™ Tempo inteiro

    We are seeking a Strategy & Operations Manager to drive the implementation of strategic projects for our operations in Brazil. In this role, you will be accountable for designing and implementing some of the most impactful projects of our business, as well as helping us enhance problem-solving skills within the team. This is an ideal role for professionals...

  • Strategy & Operations Manager BR

    2 semanas atrás

    São Paulo, Brasil SupportFinity™ Tempo inteiro

    We are seeking a Strategy & Operations Manager to drive the implementation of strategic projects for our operations in Brazil. In this role, you will be accountable for designing and implementing some of the most impactful projects of our business, as well as helping us enhance problem-solving skills within the team. This is an ideal role for professionals...

  • Sr. Strategy

    1 dia atrás

    São Paulo, Brasil Docusign Tempo inteiro

    Overview Join to apply for the Sr. Strategy & Operations Analyst role at Docusign . What you’ll do As a Customer Success Sr. Strategy & Operations Senior Analyst , you will work on topics to support strategic planning, data-driven decision-making, and operational excellence. You will do this through analytical insight, strong business acumen, and...

  • Strategy & Operations Manager BR

    2 semanas atrás

    São Paulo, São Paulo, Brasil MANUAL Tempo inteiro R$90.000 - R$120.000 por ano

    We are seeking a Strategy & Operations Manager to drive the implementation of strategic projects for our operations in Brazil. In this role, you will be accountable for designing and implementing some of the most impactful projects of our business, as well as helping us enhance problem-solving skills within the team.This is an ideal role for professionals...

  • Strategy & Operations Expert

    1 semana atrás

    São Paulo, Brasil Keeta Tempo inteiro

    Job Responsibilities:1. Target Planning: Responsible for monitoring core business metrics such as delivery capacity and delivery experience, continuously iterating operational planning models to enhance business performance.2. Operational Monitoring: Timely and accurate interpretation of business progress and problem attribution around operational aspects...

  • Strategy & Operations Manager BR - Obesity

    1 dia atrás

    São Paulo, Brasil MANUAL Tempo inteiro

    Strategy & Operations Manager BR - Obesity We are seeking a Strategy & Operations Manager – Obesity to lead high-impact initiatives across one of our most strategic and fast-growing categories. This role is about building, solving, and scaling — working on everything from improving retention and launching new initiatives to building dashboards and...

  • Operations Manager

    2 semanas atrás

    São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Role: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...

  • Strategy & Operations Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil SumUp Tempo inteiro R$80.000 - R$120.000 por ano

    About the TeamThe Americas Operations team drives operational excellence across Brazil, LATAM, and the US, shaping how we deliver exceptional customer experiences, streamline efficiency, and meet regulatory standards. As part of SumUp's global operations organisation, we lead large-scale transformation projects that blend automation, data-driven insights,...

  • Gtm Strategy

    Há 6 dias

    Sao Paulo, Brasil DocuSign Tempo inteiro

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...