Technical Support Engineer

41 minutos atrás

estado de santa catarina, Brasil ALLSTARSIT Tempo inteiro

Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra. About Role: As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. Responsibilities: ● Investigate technical problems and diagnose root causes in Linux and Windows servers ● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features) ● Manage critical issues that impact customer’s business ● Work with R&D and Product teams to meet customer requirements and improve our product ● Present complex technical information about the product to the customers ● Take part in the creation and maintenance of our knowledge-based and community ● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents Work Hours : US East business hours Main Skills (What You’ve Already Accomplished...So Far): ● You already experienced with supporting complex product infrastructure and applications ● You have experience with troubleshooting web applications ● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level ● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas ● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana ● You are familiar with Linux, Kubernetes ● You have experience in communication with English-speaking customers Nice to have: ● Experience with virtualization and cloud services (AWS, vSphere) ● Web development background and/or programming familiarity ( specifically JavaScript) ● Experience with NoSQL databases such as MongoDB or Hadoop ● Experience with RestAPI ● Networking knowledges

  • Technical Support Engineer

    4 semanas atrás

    Rio De Janeiro, Brasil ALLSTARSIT Tempo inteiro

    About the Project Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...

  • Product Support Engineer

    2 semanas atrás

    estado de santa catarina, Brasil Zoho Tempo inteiro

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Senior Support Engineer

    Há 7 dias

    Santa Catarina, Brasil Legrand North America, LLC Tempo inteiro

    Position Description Ata Glance Legrand has an exciting opportunity for a Senior Support Engineer to join the Data Center Power and Control Division ZPE Systems Team inBlumenau/SC, Brazil. ZPE Systems is looking for talented and technically skilled candidate with excellent interpersonal skills to work as a L3 Technical Support engineer position. The Senior...

  • English-speaking Technical Support Representative

    3 semanas atrás

    Nova Santa Rita, Brasil Mindy Support Tempo inteiro

    Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: - Experience in the international company working...

  • English-speaking Technical Support Representative

    3 semanas atrás

    Nova Santa Rita, RS, Brasil Mindy Support Tempo inteiro €900

    Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with...

  • Technical Support Engineer

    3 semanas atrás

    Rio De Janeiro, Brasil ALLSTARSIT Tempo inteiro

    About the Project Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...

  • Product Support Engineer

    3 semanas atrás

    Santa Catarina, Brasil Zoho Tempo inteiro

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Technical Support Engineer

    Há 5 dias

    Região Geográfica Intermediária de São Paulo, Brasil Kuaishou Technology Tempo inteiro

    This role bridges communication between sales operations, customers, and back-end product development teams based in Beijing. The ideal candidate will have strong technical skills, an understanding of advertising monetization, and proficiency in Portuguese and English, enabling efficient support for local advertisers and driving customer acquisition and...

  • Technical Support Engineer, Trilogy

    2 semanas atrás

    Rio de Janeiro, Brasil Crossover Tempo inteiro

    Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Customer...

  • Desktop Support Specialist

    2 semanas atrás

    estado de minas gerais, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...