English-speaking Technical Support Representative

Há 8 horas

Nova Santa Rita RS, Brasil Mindy Support Tempo inteiro €900

Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with people around the globe; Compensation – $900 for the first 2 months, and $950 after 2 months; Bonus - $50 depending on the execution of the KPI per month; Training will be provided by the company and the client; 20 paid days of vacations and 10 days of sick leaves per year; Management's attention, support and motivation. Your responsibilities: Support with technical questions; Politely respond to customers' inquiries in a timely manner; Cooperate with development and QA teams to resolve the issues from customers; Analyze customer requests and suggest improvements; Develop healthy Customer Relationship; Keep clients engaged and regularly using products; Constant follow up on clients and leads: service usage issues, renewals; Maintain a detailed understanding of Client's services, assist customers with questions and suggest the best solutions for their needs; Build customer loyalty and retention; Resolve customer issues Review customer complaints and concerns and seek to improve all aspects of the customer experience; Build Trust and Transparency with Clients You are our perfect candidate if you: Proficiency in written English at the C1 level; Experience with Windows OS will be an advantage; Prior experience in Customer Support , demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus Strong problem-resolution skills; Ability to handle sensitive customer information with confidentiality and discretion; Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients; Ability to remain focused while working remotely. Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers. We will be glad to welcome you to our team. Grow your career with Mindy-Support

  • Product Support Engineer

    Há 4 horas

    Santa Catarina, Brasil Zoho Tempo inteiro

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Endpoint Management Technical Consultant

    1 semana atrás

    Nova Lima, Brasil Avanade Tempo inteiro

    Endpoint Management Technical Consultant (English Required) We are looking for a Technical Consultant specialized in Endpoint Management to support enterprise clients in designing and optimizing secure device strategies using Microsoft Intune, Defender for Endpoint, and Configuration Manager. This role requires hands-on experience and strategic guidance in...

  • IT Support Associate Ii

    Há 3 dias

    Nova Santa Rita, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    High School Diploma or equivalent. - Experience in the set up and installation of computer and networking equipment. - Experience maintaining laser printers. Job summary About OpsTech IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to...

  • Endpoint Management Technical Consultant

    1 semana atrás

    Nova Lima, Brasil Avanade Tempo inteiro

    Endpoint Management Technical Consultant (English Required)We are looking for a Technical Consultant specialized in Endpoint Management to support enterprise clients in designing and optimizing secure device strategies using Microsoft Intune, Defender for Endpoint, and Configuration Manager.This role requires hands-on experience and strategic guidance in...

  • Technical Support Engineer

    2 semanas atrás

    Nova Lima, Brasil ALLSTARSIT Tempo inteiro

    About the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...

  • Technical Specialist

    Há 21 horas

    Santa Luzia, Brasil Plyvyntra Tempo inteiro

    Role DescriptionThis is a full-time on-site role for a Technical Specialist at Plyvyntra, located in Santa Luzia, MG.The Technical Specialist will be responsible for providing technical support, troubleshooting technical issues, and assisting with customer service inquiries.Daily tasks include analyzing technical problems, communicating effectively with...

  • Technical Customer Support Specialist

    Há 3 dias

    São Leopoldo, RS, Brasil Accruent Tempo inteiro

    **ESSENTIAL DUTIES & RESPONSIBILITIES** - Maintain a working knowledge of Accruent-supported products and technologies. - Act as technical resource for Software Support Teams. - Identify, document, confirm product defects. - Work with all levels of support to document resolutions and continually drive first call/first touch resolution. - Interact with...

  • Technical Account Manager New Brazil, Sao Paulo

    Há 7 dias

    Nova, Brasil Nubank Tempo inteiro

    Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters...

  • Information Technology Support Engineer

    2 semanas atrás

    Santa Rosa, RS, Brasil TECEZE Tempo inteiro

    Job Title: IT Support (Backfill) Location: Santa Rosa, Brazil This is a temporary job, and you are required to provide IT support on the following dates: October 28, 29, 30, and November 3, for a backup position. Scope of the Job We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling...

  • Information Technology Support Engineer

    2 semanas atrás

    Santa Rosa, RS, Brasil TECEZE Tempo inteiro

    Job Title: IT Support (Backfill) Location: Santa Rosa, Brazil This is a temporary job, and you are required to provide IT support on the following dates: October 28, 29, 30, and November 3, for a backup position. Scope of the Job We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling...