Support Engineer
1 semana atrás
About the job Support EngineerWe're building a new 24/7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support - you'll work directly with our compute platform, requiring deep technical skills similar to a senior system admin. Location: RemoteStart date: ASAPLanguages: English (required)Hours: Must be available during APAC business hours for 24/7 coverage About the Role We are looking for someone who thrives on technical challenges, loves debugging complex systems, and can quickly understand how distributed platforms work. You should be the person who can take a vague customer complaint ("it doesn't work") and systematically narrow it down to the exact Kubernetes pod, configuration issue, or infrastructure problem.This is an opportunity to work with cutting-edge compute platform technology while building out an entirely new function for the company. Receive and investigate customer-reported issues with compute platform Debug and troubleshoot complex Kubernetes environments (primarily self-hosted) Master log analysis and issue reproduction Navigate entire compute platform to identify root causes Provide detailed technical findings to engineering teams Work independently with full cluster access Document issues and solutions for knowledge base Escalate critical issues with comprehensive technical context What Were Looking For 6+ years in technical support engineering, SRE, or platform engineering Expert-level Kubernetes troubleshooting and debugging skills Deep understanding of containerized applications and orchestration Proficiency with cloud platforms (self-hosted Kubernetes focus) Strong log analysis and debugging methodology Ability to quickly learn complex distributed systems Excellent problem-solving skills under pressure Strong written communication for documentation Self-motivated and able to work independently Bonus Points Coding ability (not required but helpful) Experience with compute platforms or similar systems Background in customer-facing technical roles AWS/GCP/Azure certifications Experience with monitoring tools (Prometheus, Grafana, etc.) Previous work in startup or fast-paced environments Why This Role Will Pivot Your Career This is NOT traditional support - you're essentially debugging like sys admin in the compute team Full access to production Kubernetes clusters Work directly with complex cloud infrastructure Requires technical depth similar to platform engineers No coding required, but must understand technical systems deeply New role for the company - opportunity to shape the function Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,
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Senior Network Support Engineer
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Engineer - Support
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Senior Network Support Engineer
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brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and Responsibilities The Senior Resident Support Engineer...
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Senior Network Support Engineer
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brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Senior Network Support Engineer
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Desktop Support Engineer
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Support Engineer
3 semanas atrás
Brasília, Brasil Pragmatike Tempo inteiroJoin to apply for the Support Engineer role at Pragmatike. About the Job We're building a new 24/7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support – you'll work directly with our compute platform, requiring deep technical skills similar to a senior system admin....
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Resident Support Engineer
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Senior Network Support Engineer
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Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Senior Network Support Engineer
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Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
