Production support analyst
Há 4 dias
Role Overview:We are looking for aFixed Income & Rates Technology Specialistto work at the heart of the trading floor, partnering closely with traders and business users to ensure the stability, performance, and continuous improvement of mission-critical trading platforms.This role combinesProduction Support,QA Testing, andL2 Engineering, offering strong exposure to Front Office environments and complex Fixed Income products. You will primarily support platforms duringLATAM trading hours, while also contributing to testing, engineering, and platform enhancements outside peak support windows.What You'll Be Doing: Production Support (Front Office Focus)Provide hands-on support for Fixed Income trading activities, includingBonds, Swaps, and Inflation-linked instruments. Act as the primary point of contact for traders and business users, owning incidents from triage to resolution. Perform rapid impact analysis during live trading and drive effective workarounds to keep trading running. Investigate root causes across the full trade lifecycle (capture → booking → settlement). Contribute to problem management, reducing recurring incidents through long-term fixes. Maintain clear documentation to strengthen the knowledge base.QA Testing & L2 Engineering Executefunctional, non-functional, regression, integration, and E2 E testingfor Fixed Income platforms. Design and manage test cases based on real trading scenarios and edge cases. Identify, track, and follow up on defects usingJira, working closely with development teams. Support application delivery across the full lifecycle, from testing to production readiness. Depending on your background, contribute to: Minor enhancements and bug fixes. Monitoring and alerting solutions to proactively detect system issues.What We're Looking For: Front Office Support & Problem Solving Strong experience supporting trading desks in time-critical environments. Ability to communicate clearly with traders under pressure, translating technical issues into business terms. Confident incident ownership and prioritization during live markets.Financial Markets Knowledge Solid understanding ofFixed Income products: Bonds, Swaps, Futures, Credit, Govies, Inflation-linked instruments. Familiarity withOTC and e Trading workflows. Understanding of market data, pricing, and risk analytics (Pn L, sensitivities).Testing & Validation Expertise Pre-market system and market data validation. Trade testing with P&L and risk verification. Regression testing and UAT coordination with trading desks.Tools & Technical Awareness (Nice to Have)Jiraand test management tools (e.g. Xray). Basic scripting (SQL, Bash, Power Shell) for data and log analysis. Exposure toPython, Java, or Java Script(reading code, understanding stack traces). Log analysis using tools likeKibana. Understanding of: Cloud platforms (AWS: Lambda, S3, EFS). Microservices and REST APIs. Messaging systems (Kafka, MQ, SNS/SQS). Relational and No SQL databases.Bonus (Not Mandatory)Monitoring tools (Splunk, Cloud Watch, Grafana, Dynatrace). CI/CD pipelines. Caching technologies (Redis, Memcached).What We Offer: Work onadvanced, cloud-native trading platforms. Daily collaboration withglobal traders, quants, and engineering teams. Strong learning curve withtraining and career development opportunities. Hybrid and flexible work environment. Working hours: Standard business hours (GMT-6) with on-call rotation for critical production support.
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Production Support Analyst
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São Paulo, Brasil LinkedIn Tempo inteiroRole Summary The role is a Fixed Income & Rates Technology Specialist supporting mission-critical front-office trading platforms during LATAM trading hours (GMT-6). The position combines Production Support, QA Testing, and L2 Engineering, with primary focus on live trading support and secondary involvement in testing and engineering activities. Location:...
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