Solution Specialist, Manager

1 dia atrás


Rio de Janeiro, Brasil SITA Tempo inteiro

Overview WELCOME TO SITA At , we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward, were proud to be recognized as a Great Place to Work®  by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job?  The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Please submit your resume written in English and not in Spanish. Thank you. As a Solution Specialist, Manager Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry. You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports wider innovation and growth vision, this role demands Customer Centric Thinking using customer journey mapping, customer-driven design, and proactive engagement to ensure our solutions are designed around real-world needs. WHAT YOULL DO Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints Design and deliver product demos and solution workshops, showcasing the value of SITAs baggage solutions in a customers specific context Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals Partner with Sales and Business Development to define tailored


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