Domestic Trucking Specialist
4 semanas atrás
About the Role
As a key member of the Royal Den Hartogh Logistics team, you will play a vital role in ensuring the smooth operation of our cabotage and domestic trucking services. This position requires a strong background in logistics and shipping, with a focus on customer service and process management.
Key Responsibilities:
- Operational Management: Oversee the coordination of cabotage and domestic trucking operations, ensuring timely and efficient transport services.
- Customer Liaison: Act as the primary point of contact for customers, addressing queries, handling complaints, and maintaining positive relationships.
- Supplier Partnerships: Collaborate with suppliers to ensure service quality, negotiate terms, and manage performance to meet customer expectations.
- Process Optimization: Analyze and improve operational processes to enhance service delivery, efficiency, and customer satisfaction.
- Documentation and Compliance: Ensure accurate preparation and submission of all necessary documentation, including Bills of Lading, invoicing, and other transport-related documents, while maintaining compliance with local regulations.
- Financial Acumen: Monitor and analyze operational costs, suggesting and implementing improvements to optimize profitability.
- Team Collaboration: Work closely with internal teams to align operations with customer needs, facilitating effective communication and coordination.
About You:
- Experience: You have a proven track record in logistics and shipping, with specific experience in cabotage and domestic trucking.
- Technical Knowledge: You are well-versed in local regulations and industry standards, ensuring compliance and efficient operations.
- Customer Focus: You excel in customer service, with the ability to manage relationships, resolve issues, and deliver solutions that meet customer needs.
- Proactive Approach: You are quick to identify opportunities for improvement and take action to implement changes.
- Collaborative Mindset: You thrive in a collaborative environment, working well with colleagues across different functions to achieve common goals.
- Attention to Detail: You are meticulous in managing processes and documentation, ensuring accuracy and compliance at all times.
What We Offer:
- Opportunities for Growth: We offer a dynamic and supportive work environment that fosters professional growth and development.
- Collaborative Culture: Our team is dedicated to working together to achieve excellence in logistics and customer service.
- Competitive Compensation: We offer a competitive salary and benefits package that reflects your value to our organization.
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