Career Development Trainer
Há 6 dias
Our organization is seeking a highly skilled Training Specialist to design and maintain a comprehensive training program that fosters a motivated, knowledgeable, and high-performing workforce. This role will oversee the full training lifecycle within the customer service department from onboarding to ongoing development.
Key Responsibilities:- Conduct onboarding sessions, mentoring, and coaching for new hires, introducing them to company products, systems, standards, and goals.
- Deliver refresher trainings to address performance gaps and support continuous improvement.
- Maintain and update all training content to reflect current processes, systems, and product changes.
- Create and manage a structured training calendar for departmental learning initiatives.
- Bachelor's degree in a relevant field, such as Education, Communication, or HR, or extensive proven experience in corporate training and development.
- At least 1 year of experience in a similar role, ideally within a customer service environment.
- Strong knowledge and hands-on skills in customer service operations, including inquiry handling, problem-solving, and customer satisfaction strategies.
- Fluent English communication skills (C1 level written and spoken) and Brazilian Portuguese native level with excellent communication skills.
We are a dynamic, innovative team that values collaboration, continuous learning, and excellence. We celebrate differences and encourage everyone to join us and be themselves at work.
Our Values:- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
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