Senior Customer Experience Designer

4 semanas atrás

São Paulo, São Paulo, Brasil Bunge Tempo inteiro
About the Role

Bunge is seeking a Senior Customer Experience Designer to join our global team. As a key member of our digital product team, you will play a crucial role in shaping and optimizing the digital experience for our global products.

Key Responsibilities
  • Develop high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
  • Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
  • Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
  • Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
  • Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
  • Define and track key performance indicators (KPIs) to measure the success of digital products and experiences, using data and analytics to drive decision-making.
  • Offer strategic guidance throughout the product lifecycle, from conception to optimization, ensuring a customer-centric approach.
  • Participate in surfacing new ideas, capabilities, and customer insights, contributing to the evolution of our digital product strategy.
  • Deliver impact through enhanced experience of internal and external customers.
  • Enable impact delivery of analytics optimization tools through enhanced experience and usability for internal users.
  • Foster adoption of products being developed for business teams (supply chain, operations, commercial).
  • Enhance adoption of tools/products for external customers (e.g., customer portal).
Requirements
  • Bachelor's degree in Digital Product Design, Business, Media & Communication, or a related field.
  • Industry certifications such as CCXP, Service Design, UX design are advantageous.
  • Continuous learning and staying updated on industry trends.
  • Minimum of 4-6 years of experience in customer experience/UX project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in a consulting firm.
  • Proven track record of successfully implementing digital product strategies, with an additional advantage in roadmap management.
  • Proficiency in designing digital products with a focus on user-centered design principles, including the development of high-fidelity mockups and prototypes that align with user requirements and business goals.
  • Previous experience in strategy and planning, encompassing user-centered design and customer experience, with a demonstrated ability to develop and optimize digital roadmaps for global products.
  • Familiarity with customer experience mechanics such as journey mapping, personas, and product roadmaps, and the ability to leverage these tools to enhance stakeholder experiences.
  • Expertise in Figma is a must.
  • Strong UX/UI design skills are essential, and a keen eye for visual aesthetics and graphic design principles is a plus.
  • Ability to analyze research and analytics to derive actionable customer insights, providing valuable analysis and artifacts to support the development of strategic insights.
  • Strong interpersonal skills, with the ability to communicate effectively with technical and business stakeholders, facilitating collaboration and understanding between cross-functional teams.
  • Full proficiency in English to facilitate seamless international collaboration with stakeholders worldwide.
  • Capacity to propose alternative solutions and implement recommendations efficiently, making disciplined decisions based on analysis and strategic insight.
  • Comfort working within an agile environment, managing multiple workstreams simultaneously, and collaborating effectively with cross-functional teams to deliver digital solutions.
  • Ability to contribute to both high-level strategy and tactical implementation efforts, taking a holistic approach to digital product design and optimization.
  • Digital Collaboration Tools: Experience with collaborative platforms (e.g., Figma, Miro) for effective communication and cross-functional collaboration.
  • Human-centric Methodologies: Understanding of user-oriented research and workshop methodologies, such as basic quantitative and qualitative research tools, as well as Design Thinking.
About Bunge

Bunge is a world leader in sourcing, processing, and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.

  • Senior Customer Experience Designer

    Há 3 dias

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Senior Customer Experience DesignerBunge is seeking a Senior Customer Experience Designer to join our global team. As a key member of our design team, you will be responsible for creating innovative solutions that drive business growth and improve customer satisfaction.Key Responsibilities:Develop and implement customer experience strategies that align with...

  • Senior Customer Experience Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Join Bunge Iberica SA as a Senior Customer Experience DesignerBunge has an exciting opportunity available for a Senior Customer Experience Specialist. In this role, you will be part of a global team working on challenging, meaningful projects impacting core business activities.Key Responsibilities:Develop and implement customer experience strategies to drive...

  • Senior Customer Experience Designer

    1 semana atrás

    São Paulo, São Paulo, Brasil bunge Tempo inteiro

    Job Title: Senior Customer Experience DesignerBunge is seeking a highly skilled Senior Customer Experience Designer to join our team. As a key member of our global design team, you will play a crucial role in shaping and optimizing the digital experience for our global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes for...

  • Senior Customer Experience Designer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    About the RoleBunge is seeking a highly skilled Senior Customer Experience Designer to join our team. As a key member of our global team, you will play a crucial role in shaping and optimizing the digital experience for our customers.Key ResponsibilitiesDevelop high-fidelity mockups and prototypes for digital products, ensuring alignment with user...

  • Senior Customer Experience Designer

    Há 1 mês

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Customer Experience Designer to join our team at Bunge Iberica SA. As a key member of our global team, you will play a crucial role in shaping and optimizing the digital experience for our company's global digital products.Key ResponsibilitiesDevelop high-fidelity mockups and prototypes for digital...

  • User Experience Designer

    1 dia atrás

    São Paulo, São Paulo, Brasil Gigxr Tempo inteiro

    About the JobGigXR is seeking a talented User Experience Designer to join our team. As a UX Designer, you will play a crucial role in creating innovative and intuitive user experiences for our cutting-edge medical training scenarios in mixed reality.ResponsibilitiesConduct research to identify best design elements for UX experiencesDevelop storyboards to...

  • Senior UX Designer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleAmazon is an equal opportunity employer and values diversity in the workplace. We are seeking a highly skilled Senior UX Designer to join our Design Brazil team.As a Senior UX Designer, you will work closely with cross-functional teams to design and deliver innovative user experiences that meet the needs of our customers. You will be...

  • Senior Customer Experience Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Job Title: Senior Customer Experience SpecialistBunge is seeking a highly skilled Senior Customer Experience Specialist to join our team. As a key member of our digital product design team, you will play a crucial role in shaping and optimizing the digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes...

  • Senior Customer Experience Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Job Title: Senior Customer Experience SpecialistBunge is seeking a Senior Customer Experience Specialist to join our team. As a key member of our global digital product team, you will play a crucial role in shaping and optimizing the digital roadmap for our company's global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes...

  • Senior Customer Experience Strategist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Senior Customer Experience SpecialistBunge is seeking a highly skilled Senior Customer Experience Specialist to join our team. As a key member of our global digital product team, you will play a crucial role in shaping and optimizing our digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes for digital...

  • Senior Customer Experience Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Job Title: Senior Customer Experience SpecialistBunge is seeking a highly skilled Senior Customer Experience Specialist to join our team. As a key member of our global digital product team, you will play a crucial role in shaping and optimizing the digital roadmap for our company's global digital products.Key Responsibilities:Develop high-fidelity mockups...

  • Senior Customer Experience Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Job Title: Senior Customer Experience SpecialistBunge is seeking a Senior Customer Experience Specialist to join our team. As a key member of our digital product design team, you will play a crucial role in shaping and optimizing the digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes for digital...

  • Senior Customer Experience Strategist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Senior Customer Experience Specialist - Digital ProductsAt Bunge, we're committed to delivering exceptional customer experiences across our digital landscape. As a Senior Customer Experience Specialist, you'll play a crucial role in shaping and optimizing our digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and...

  • Senior UX Designer

    Há 6 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleAmazon is an equal opportunity employer and values diversity in the workplace. We are seeking a highly skilled Senior UX Designer to join our Design Brazil team.As a Senior UX Designer, you will work closely with cross-functional teams to design and deliver innovative user experiences that meet the needs of our customers. You will be...

  • Senior Product Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Title: Senior Product ManagerAmazon is seeking a highly skilled Senior Product Manager to join our team in Poland. As a Senior Product Manager, you will be responsible for assessing customer experience gaps and opportunities to determine the best path forward and developing scalable plans to deliver the improvements.Key Responsibilities:Customer...

  • Senior Customer Experience Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Senior Customer Experience SpecialistBunge is seeking a Senior Customer Experience Specialist to join our team. As a key member of our global digital product team, you will play a crucial role in shaping and optimizing the digital roadmap for our company's global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes for digital...

  • Customer Experience Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Deliver Exceptional Customer Experiences with AmazonAt Amazon, we're committed to providing the best possible delivery experience for our customers. As a Delivery Experience CX Program Manager, you'll play a critical role in driving this mission forward.Key Responsibilities:Enhance the customer delivery experience in a high-complexity environmentBuild...

  • Senior Product Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Title: Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to join our team at Amazon EU SARL in Poland. As a Senior Product Manager, you will be responsible for assessing customer experience gaps and opportunities, developing scalable plans to deliver improvements, and owning the selection funnel.Key Responsibilities:Assess...

  • Senior Customer Experience Strategist

    Há 1 mês

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Job DescriptionJob Title: Senior Customer Experience StrategistCompany: Bunge Iberica SAJob Type: Full-timeLocation: RemoteAbout Us:Bunge Iberica SA is a leading global agribusiness and food company that connects farmers to consumers to deliver essential food, feed, and fuel to the world. We are committed to operating and thriving in the digital world,...

  • Senior UX Writer, Shopping Experience

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Title: Senior UX Writer, Shopping ExperienceAre you passionate about creating personalized experiences for customers? Do you have a knack for crafting compelling content that resonates with diverse audiences? We're seeking a Senior UX Writer to join our Content and Localization Brazil team at Amazon.About the RoleAs a Senior UX Writer, you will work...