Senior Customer Experience Strategist

2 meses atrás

São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro
Job Description

Job Title: Senior Customer Experience Strategist

Company: Bunge Iberica SA

Job Type: Full-time

Location: Remote

About Us:

Bunge Iberica SA is a leading global agribusiness and food company that connects farmers to consumers to deliver essential food, feed, and fuel to the world. We are committed to operating and thriving in the digital world, creating world-class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

Job Summary:

We are seeking a Senior Customer Experience Strategist to play a crucial role in shaping and optimizing the digital roadmap for global digital products. As a key member of our customer experience team, you will drive innovative solutions that enhance both internal and external stakeholders' experiences across our company's digital landscape.

Key Responsibilities:

  • Develop High-Fidelity Mockups and Prototypes: Create high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
  • Lead Digital Roadmap Development: Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
  • Utilize User-Centered Design Principles: Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
  • Monitor and Analyze Digital Products: Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
  • Define and Track KPIs: Define and track key performance indicators (KPIs) to measure the success of digital products and experiences, using data and analytics to drive decision-making.
  • Offer Strategic Guidance: Offer strategic guidance throughout the product lifecycle, from conception to optimization, ensuring a customer-centric approach.
  • Participate in Surfacing New Ideas: Participate in surfacing new ideas, capabilities, and customer insights, contributing to the evolution of our customer experience strategy.
  • Omni-Channel Integration: Integrate and optimize customer experiences across various channels to ensure consistency and accessibility.
  • Personalization: Develop strategies to enhance personalized customer interactions, tailoring services and products to individual preferences.
  • Predictive Analytics: Utilize data-driven insights and predictive analytics to anticipate customer needs and proactively address pain points.
  • Client-Centric Decision-Making: Grounded in client-centric principles, the CX Lead's decisions in roadmap development aim to deliver the best possible experience and outcomes for clients, fostering long-term satisfaction and loyalty while considering the broader business landscape.
  • Support Strategic Program: Support strategic program for Customer Experience, including Roadmap Development: Direct initiatives, providing CX strategic direction to align with organizational strategies across multiple teams.
  • Analytical Decision-Making: Utilize strong analytical skills to interpret customer data and market trends, informing data-driven decisions for improved customer satisfaction.
  • Change Management: Drive organizational change to adapt processes and culture for enhanced customer experience, demonstrating effective change management skills.
  • Employee Engagement and Culture: Foster a positive, customer-centric culture by engaging and motivating teams, ensuring alignment with customer experience objectives.

Requirements:

  • Bachelor's Degree: Bachelor's degree in Digital Product Design, Business, Media & Communication, or a related field.
  • Industry Certifications: Industry certifications such as CCXP, Service Design, UX design are advantageous.
  • Minimum Experience: Minimum of 3-5 years of experience in customer experience project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in consulting firm.
  • Proven Track Record: Proven track record of successfully implementing customer experience strategies, with an additional advantage in roadmap management.
  • Proficiency in Designing Digital Products: Proficiency in designing digital products with a focus on user-centered design principles.
  • Strong Interpersonal Skills: Strong interpersonal skills, with the ability to communicate effectively with technical and business stakeholders.
  • Full Proficiency in English: Full proficiency in English to facilitate seamless international collaboration with stakeholders worldwide.
  • Comfort Working in Agile Environment: Comfort working within an agile environment, managing multiple workstreams simultaneously.

What We Offer:

Bunge Iberica SA offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.

Equal Opportunity Employer:

Bunge Iberica SA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.

  • Senior Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Job Title: Senior Customer Experience StrategistBunge is seeking a Senior Customer Experience Strategist to join our team. As a key member of our digital product design team, you will be responsible for developing and implementing customer experience strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop high-fidelity...

  • Customer Experience Strategist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Vammo Tempo inteiro

    Customer Experience StrategistVammo is revolutionizing transportation in Latin America by transforming the way people move. As a leading Brazilian startup, we are at the forefront of vehicle electrification in the region, with over $30 million raised from top investors. Our mission is to break down barriers to the mass adoption of electric vehicles, focusing...

  • Customer Experience Strategist

    2 meses atrás

    São Paulo, São Paulo, Brasil Sumup Tempo inteiro

    About the RoleWe're seeking a skilled Customer Experience Strategist to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven solutions to enhance...

  • Senior Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    About the Role:We are seeking a Senior Customer Experience Strategist to join our team at Bunge. As a key member of our global customer experience team, you will play a crucial role in shaping and optimizing our digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes for digital products, ensuring...

  • Senior Customer Experience Strategist

    2 meses atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Customer Experience Strategist to join our team at Bunge. As a key member of our global team, you will play a crucial role in shaping and optimizing our digital products to deliver exceptional customer experiences.Key ResponsibilitiesDevelop high-fidelity mockups and prototypes for digital products,...

  • Senior Customer Experience Strategist

    Há 1 mês

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Senior Customer Experience SpecialistBunge is seeking a highly skilled Senior Customer Experience Specialist to join our team. As a key member of our global digital product team, you will play a crucial role in shaping and optimizing our digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and prototypes for digital...

  • Senior Customer Experience Strategist

    2 meses atrás

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Senior Customer Experience Specialist - Digital ProductsAt Bunge, we're committed to delivering exceptional customer experiences across our digital landscape. As a Senior Customer Experience Specialist, you'll play a crucial role in shaping and optimizing our digital roadmap for global digital products.Key Responsibilities:Develop high-fidelity mockups and...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil AliExpress Tempo inteiro

    About UsAliExpress is part of Alibaba International Digital Commerce Group. Launched in 2010, AliExpress is an international marketplace enabling global consumers to buy directly from manufacturers and distributors in China and around the world. It is available in 18 languages, including English, Portuguese, Spanish and French.What We Look ForAt AliExpress,...

  • Digital Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Sap Se Tempo inteiro

    SAP Customer Success ManagerAt SAP, we foster a collaborative work environment that values diversity and flexibility. Our purpose-driven and future-focused approach enables us to build a workplace that supports our employees' growth and well-being.We are looking for a skilled Digital Experience Strategist to join our team. As a Cloud Customer Engagement...

  • Customer Success Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    Genesys empowers organizations to deliver exceptional customer experiences through its AI-powered experience orchestration platform, Genesys Cloud.As a key member of the Genesys team, the Customer Success Strategist will establish long-term relationships with customers, providing expert guidance and support to help them achieve their business goals.Key...

  • Senior Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Senior Manager - Cloud StrategistAmazon is seeking a seasoned Senior Manager to lead our Cloud Strategist team in LATAM. As a key member of our Worldwide Specialist Organization (WWSO), you will be responsible for developing and executing go-to-market strategies for AWS' Data and AI services in the region.Key Responsibilities:Manage a team of Cloud Solutions...

  • Senior Customer Experience Designer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    Senior Customer Experience DesignerBunge is seeking a Senior Customer Experience Designer to join our global team. As a key member of our design team, you will be responsible for creating innovative solutions that drive business growth and improve customer satisfaction.Key Responsibilities:Develop and implement customer experience strategies that align with...

  • User Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Schneider Electric - Global Tempo inteiro

    We are seeking a seasoned User Experience Strategist to lead the design of our emerging digital products. At Schneider Electric, we help our Business Units accelerate their business and deliver innovation.As a key member of our E2E Customer Journey Global UX Team, you will use your rigorous understanding and practice of UX/UI, user acquisition & retention,...

  • Senior Customer Experience Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Join Bunge Iberica SA as a Senior Customer Experience DesignerBunge has an exciting opportunity available for a Senior Customer Experience Specialist. In this role, you will be part of a global team working on challenging, meaningful projects impacting core business activities.Key Responsibilities:Develop and implement customer experience strategies to drive...

  • Senior Customer Experience Designer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Join a Global TeamBunge has an exciting opportunity available for a Senior Customer Experience Specialist. This role is part of a global team working on challenging, meaningful projects that impact core business activities.Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world.As a Senior Customer...

  • Senior Cloud Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Title: Senior Cloud Strategist - AWS Database SpecialistAbout the Role:We are seeking a highly skilled Senior Cloud Strategist to join our team at Amazon. As a Senior Cloud Strategist, you will be responsible for developing and implementing cloud-based database solutions that meet the needs of our customers.Key Responsibilities:Design and implement...

  • Senior Account Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Job SummaryWe are seeking a skilled Senior Account Strategist to join our team at Pacifica Continental. As a key member of our sales team, you will be responsible for managing high-value customer relationships and identifying opportunities for growth.Key ResponsibilitiesManage a portfolio of key accounts to maximize sales opportunities and customer...

  • Senior Customer Experience Designer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Job Title: Senior Customer Experience DesignerJob Summary:We are seeking a Senior Customer Experience Designer to join our global team. As a key member of our design team, you will be responsible for creating innovative and engaging customer experiences that drive business results.Key Responsibilities:Develop and implement customer experience strategies that...

  • Senior Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Media Tempo inteiro

    As a Senior Strategist at Media Monks, you will be part of a collaborative and cross-functional team that helps clients create innovative campaigns, experiential events, digital products, and more. Your role will involve leading research and generating insights, identifying emerging trends, and developing creative briefs and experience strategies to guide...

  • Customer Experience Strategist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    At Genesys, we empower our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. This role is a key part of that vision.Position PurposeThe goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and our customers in the Commercial and Mid-Market...