Customer Experience Strategist
Há 2 dias
We're seeking a skilled Customer Experience Strategist to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.
Key Responsibilities- Investigate and analyze customer feedback to identify areas for improvement
- Develop and implement data-driven solutions to enhance customer experience
- Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives
- Design and implement key performance indicators (KPIs) to measure customer experience
- Stay up-to-date with industry trends and best practices in customer experience
- Advanced problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Proficiency in data visualization tools (e.g., Tableau, Power BI)
- Knowledge of analytical modeling and SQL
- Intermediate Excel skills
- A dynamic and global team environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including health insurance and pension plan
- A budget for individual development and training
We believe in empowering small business owners to succeed. Our mission is to provide innovative financial solutions that make a real difference in their lives. Join us in shaping the future of small business finance.
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