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Customer Success Strategist
2 meses atrás
We are seeking a highly skilled Customer Success Strategist to join our team at DoubleVerify. As a key member of our organization, you will play a critical role in ensuring the success of our clients by providing exceptional support and guidance throughout the onboarding process.
Key Responsibilities- Client Onboarding: Develop and implement customized onboarding plans to ensure seamless integration of our technology solutions for new clients.
- Technical Support: Provide expert technical support to clients, including training and education on our product suite and analytics.
- Account Management: Build and maintain strong relationships with clients at all levels, including senior executive and mid-management.
- Process Improvement: Collaborate with internal teams to identify areas for process improvement and implement changes to enhance the overall client experience.
- Communication: Develop and maintain effective communication channels with clients, including regular check-ins and progress updates.
- Strategic Planning: Work closely with clients to understand their strategic media goals and business objectives, and develop customized strategies to meet their needs.
- Education: Bachelor's degree from an accredited institution or equivalent work experience.
- Experience: 4+ years of overall work experience in the digital media/marketing and/or ad tech space, with 2+ years of experience in a client-facing/client support capacity.
- Skills: Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform at a high level. Excellent written and verbal communication skills, with the ability to convey complex issues clearly and concisely.
- Technical Skills: Experience with ad verification, trafficking, campaign management, and/or ad serving technologies. Proficiency in Excel and PowerPoint, with the ability to perform advanced functions such as VLOOKUP and pivot tables.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
