Customer Experience Associate

1 dia atrás

São Paulo, São Paulo, Brasil Webull Brasil Tempo inteiro
{"title": "Customer Experience Role Overview", "content": "Customer Experience Role Overview

At Webull Brasil, we're seeking a highly motivated intern to join our Customer Experience team in São Paulo. This role will support the Head of Customer Experience and is an excellent opportunity for a top university student who is passionate about creating exceptional customer experiences.

The ideal candidate will be fully proficient in English, with Spanish as a plus, and will work on various projects aimed at enhancing customer satisfaction and loyalty.

This is a unique opportunity to work closely with senior leadership and gain insights into the strategic workings of a leading financial platform.

Key Responsibilities
  • Evaluate existing customer service processes and recommend improvements to enhance the customer experience.
  • Collaborate with the product team to communicate customer feedback and assist in implementing it into the product roadmap.
  • Help create materials for upcoming product launches to ensure they resonate with customers and address their needs.
  • Support the marketing team in designing and executing customer promotions that drive engagement and satisfaction.
  • Assist the Customer Experience team in various ad-hoc projects aimed at delighting customers and enhancing their interactions with our platform.
Qualifications
  • Currently enrolled in a top university in São Paulo, pursuing a degree in Business, Marketing, Communications, or a related field.
  • Full proficiency in English is required; Spanish is a plus but not necessary.
  • Strong desire to work in a customer-focused role within a leading fintech company.
  • Excellent communication skills, both written and verbal, with a focus on clarity and customer empathy.
  • Motivated self-starter with strong organizational and problem-solving skills.
  • Proven ability to work efficiently and accurately under pressure in a fast-paced, multi-tasking environment.
  • Must be available to work on-site in our São Paulo office; this is not a remote or hybrid role.
What We Offer
  • A unique opportunity to work closely with senior leadership and gain insights into the strategic workings of a leading financial platform.
  • Hands-on experience in a fast-growing, results-driven environment.
  • A vibrant and fun workplace where your contributions will make a real impact.

If you are passionate about creating delightful customer experiences and want to gain invaluable experience in the financial markets, we want to hear from you.

", "lang_code": "en-US"}

  • Customer Experience Associate

    1 semana atrás

    São Paulo, São Paulo, Brasil Recargapay Tempo inteiro

    At RecargaPay, we're dedicated to empowering individuals and small businesses to take control of their financial lives. Our mission is to democratize mobile payments and financial services in Brazil with convenience, security, and without waiting in lines.**Key Responsibilities:**• Assist customers with technical problems and account inquiries.• Resolve...

  • Customer Success Associate

    Há 5 dias

    São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    About the RoleAs a Customer Success Associate at Sporty Group, you will play a critical role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of our customers.Key ResponsibilitiesProvide timely and effective support to customers through various...

  • Customer Experience Associate I

    Há 6 dias

    São Paulo, São Paulo, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Strategic Program Manager, Americas Customer Experience

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleAt Amazon, we are committed to delivering exceptional customer experiences across our operations. To achieve this, we seek a highly skilled and experienced Strategic Program Manager to join our Americas Customer Experience team.Key ResponsibilitiesDrive Strategic Roadmap: Develop and manage a comprehensive strategic roadmap for customer...

  • Customer Support Associate

    Há 4 dias

    São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Job Summary**:We are seeking a highly skilled Customer Support Associate to join our team at Arrow Electronics, Inc. As a key member of our Inside Sales Team, you will provide exceptional internal and external customer service and sales support to drive business growth and customer satisfaction.**Key Responsibilities**:• Provide expert customer service...

  • Customer Experience Ambassador

    1 semana atrás

    São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiro

    About JATO DynamicsWe are a leading provider of automotive market intelligence, dedicated to delivering innovative solutions to the industry.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving...

  • Customer Experience Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Blueground.Key Responsibilities:Conduct thorough analysis of customer feedback and behavior to identify areas for improvement.Develop and implement data-driven solutions to enhance customer experience.Collaborate with cross-functional teams to design and implement...

  • Customer Experience Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Sumup Tempo inteiro

    About the RoleWe're seeking a skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in helping us deliver exceptional customer experiences across Brazil.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven...

  • Customer Experience Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiro

    About the RoleWe're seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesCustomer Experience Insights Generation: Develop and implement strategies to gather and analyze customer feedback,...

  • Customer Experience Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    {"h1": "Checkout Operations Lead", "p": "At Blueground, we're dedicated to making our guests feel at home wherever they choose to live. Our vision is to provide a seamless and efficient experience for our customers, and we're looking for a skilled Checkout Operations Lead to help us achieve this goal.", "ul": [{"li": "Develop and implement the customer...

  • Customer Experience Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About BluegroundBlueground is a leading provider of short-term and long-term accommodation solutions for individuals and businesses. Our mission is to deliver exceptional customer experiences and create a sense of community among our guests.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team in São...

  • Customer Experience Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About the RoleAt Blueground, we're committed to delivering exceptional customer experiences that make our guests feel at home. As a key member of our team, you'll play a vital role in shaping the check-in process to ensure seamless and efficient experiences for our customers.Key ResponsibilitiesDevelop and Implement Customer Journey: Design and execute a...

  • Customer Experience Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About BluegroundAt Blueground, our mission is to provide exceptional living experiences for our guests. We strive to create a culture of collaboration, inclusiveness, and opportunity for our team members.We believe in empowering our people to choose their preferred way of working, whether that's in one of our offices, remotely, or a hybrid model. Our core...

  • Customer Experience Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    {"h1": "Customer Experience Analyst", "p": "At Blueground, we're looking for a skilled Customer Experience Analyst to join our team in São Paulo. As a Customer Experience Analyst, you will be responsible for delivering an exceptional customer experience to our clients in Tabas Apartments. Your primary objective is to identify and resolve customer issues,...

  • Customer Experience Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil JATO Tempo inteiro

    About JATO DynamicsJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.Our MissionWe're passionate about our customers and...

  • Customer Experience Strategist

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    About the RoleWe are seeking an experienced and detail-oriented individual to join our Customer Experience and Business Trends team at Amazon. The ideal candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations.Key ResponsibilitiesOwn and execute end-to-end analyses, including...

  • Customer Experience Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiro

    About JATO DynamicsJATO Dynamics is a leading provider of automotive market intelligence solutions. Our mission is to deliver comprehensive, accurate, and up-to-date databases of vehicle prices, specifications, industry news, incentives information, and sales and registrations data.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to...

  • Customer Experience Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiro

    About JATO DynamicsJATO Dynamics is a leading provider of automotive market intelligence solutions. Our mission is to deliver comprehensive, accurate, and up-to-date databases of vehicle prices, specifications, industry news, incentives information, and sales and registrations data.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to...

  • Customer Experience Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Webull Brasil Tempo inteiro

    Webull Brasil is a leading fintech company that empowers investors with cutting-edge tools and resources to trade in U.S. and global markets. Our team in Brazil is focused on expanding our reach and impact in the financial sector, offering unparalleled opportunities for growth and learning.Role Overview:We are seeking a highly motivated professional to join...

  • Customer Experience Strategist

    1 dia atrás

    São Paulo, São Paulo, Brasil Sumup Tempo inteiro

    About the RoleWe're seeking a skilled Customer Experience Strategist to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven solutions to enhance...