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Customer Success Associate
2 meses atrás
As a Customer Success Associate at Sporty Group, you will play a critical role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of our customers.
Key Responsibilities- Provide timely and effective support to customers through various channels, including phone, email, and chat.
- Resolve customer issues and concerns in a professional and courteous manner, ensuring first-time resolution and customer satisfaction.
- Collaborate with internal stakeholders to identify and address customer pain points, improving overall customer experience.
- Stay up-to-date with product knowledge and features to provide accurate and informative responses to customer inquiries.
- Participate in team meetings and contribute to the development of process improvements and best practices.
- Minimum of 1-2 years of customer support experience in a similar industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Strong problem-solving skills and ability to think critically in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
- Knowledge of customer support software and tools, including Freshdesk, Jira, and/or Zendesk.
As a Customer Success Associate at Sporty Group, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
