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Customer Experience Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Blueground Tempo inteiro
{"h1": "Customer Experience Analyst", "p": "At Blueground, we're looking for a skilled Customer Experience Analyst to join our team in São Paulo. As a Customer Experience Analyst, you will be responsible for delivering an exceptional customer experience to our clients in Tabas Apartments. Your primary objective is to identify and resolve customer issues, ensuring their satisfaction and loyalty.

Key Responsibilities:

* Track customer orders and evaluate services performed by internal and external collaborators
* Analyze complex customer inquiries and develop strategic information for the areas
* Collaborate with internal teams to identify and improve customer support processes
* Participate in building 24/7 customer support for our clients

Requirements:

* Work experience in a customer service position
* Advanced English and Spanish language skills
* Great communication skills, both written and verbal
* Exceptional prioritization and organization skills
* Ability to work on weekends when needed
* Bachelor's Degree

What We Offer:

* Meal/Food voucher: Caju card of R\$40.00 per day
* Transportation voucher based on your route to the office
* Health Care Amil - 3 options plans
* Dental Plan Amil
* Daycare allowance for employees with children up to 5 years old
* TotalPass gym benefit
* Moodar platform for emotional health
* Partnership with Hyper English for an English course
* Flexible Holidays
* 25% discount when using Tabas apartments
* Birthday Day Off + gift card paid on the Caju card
* Cinema room, spaces for decompression, and an equipped kitchen
* Ifood Box, Full Kitchen, and Lunch Room in the condominium

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Join our team and be part of a dynamic and innovative company that values customer satisfaction and employee well-being.

Apply now and take the first step towards a rewarding career as a Customer Experience Analyst at Blueground"}