Senior Customer Experience Strategist
3 semanas atrás
Bunge is seeking a highly skilled Senior Customer Experience Specialist to join our team. As a key member of our global digital product team, you will play a crucial role in shaping and optimizing our digital roadmap for global digital products.
Key Responsibilities:- Develop high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
- Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
- Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
- Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
- Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
- Define and track key performance indicators (KPIs) to measure the success of digital products and experiences, using data and analytics to drive decision-making.
- Offer strategic guidance throughout the product lifecycle, from conception to optimization, ensuring a customer-centric approach.
- Bachelor's degree in Digital Product Design, Business, Media & Communication or a related field.
- Industry certifications such as CCXP, Service Design, UX design are advantageous.
- Continuous learning and staying updated on industry trends.
- Minimum of 3-5 years of experience in customer experience project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in consulting firm.
- Proven track record of successfully implementing customer experience strategies, with an additional advantage in roadmap management.
Bunge is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe.
Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.
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