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Senior Consultant Blue Yonder AMS Support Specialist
2 meses atrás
We are seeking a highly skilled Senior Consultant Blue Yonder AMS Support Specialist to join our team at Decision Group.
Key Responsibilities- Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling (AMS) software.
- Investigate and analyze reported issues, identify root causes, and implement effective solutions to ensure the smooth functioning of the software.
- Interact with customers, end-users, and internal teams to gather information, understand requirements, and communicate resolutions effectively.
- Create and maintain detailed documentation of support cases, troubleshooting steps, and solutions to build a knowledge base for future reference.
- Work closely with the development and product teams to escalate and prioritize critical issues, provide feedback on product improvements, and contribute to continuous improvement initiatives.
- Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software and optimize its utilization.
- Proactively monitor system performance, identify potential issues, and implement preventive measures to ensure optimal performance.
- Assist in the planning and execution of software upgrades, patches, and enhancements, ensuring minimal disruption to operations.
- Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.
- Previous experience in a technical support role, preferably with expertise in Blue Yonder's AMS or similar supply chain and warehouse management software.
- Proficient in troubleshooting, SQL queries, and system analysis.
- Excellent verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills with the ability to think critically and find innovative solutions.
- Ability to collaborate with cross-functional teams and work in a collaborative and fast-paced environment.
- Experience in AMS GLOBAL project support – N2 and N3 support and improvement.
This is a 100% remote position, and the successful candidate will work 09am - 18pm Brazil time.
