Chief Customer Advocate

1 dia atrás


São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$180.000 - R$240.000
Job Overview

The role of Customer Success Manager involves strategic customer relationship management and serving as the primary interface post-sale.

Main Responsibilities:
  • Manage supply chain functions within the operational horizon, spanning 0-90 days
  • Oversee weekly customer-facing processes and service excellence initiatives
  • Respond to and resolve customer complaints or issues in a timely manner
  • Maintain and develop key performance indicators, templates, customer communications, and process improvement strategies
  • Capture critical business intelligence relevant to the industry and organization

This position requires exceptional communication skills, analytical thinking, and problem-solving abilities to drive customer satisfaction and loyalty.

Key Requirements:
  • Strategic Supply Chain Management: Develop and implement supply chain strategies to meet customer needs
  • Customer Communication: Foster strong relationships with customers through effective communication and issue resolution
  • Process Improvement: Identify areas for improvement and implement changes to enhance efficiency and effectiveness
  • Business Intelligence: Analyze data to inform business decisions and drive growth

By exceling in this role, you will play a critical part in driving customer success and contributing to the organization's overall success.



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