Chief Technical Operations Officer
Há 5 dias
We are seeking a highly skilled professional to fill a key role in our organization.
About the Position- The ideal candidate will possess expertise in software deployment and installation, version control systems, cloud platforms, and scripting languages.
This individual will provide top-level consultation and technical expertise on Windows PC and Mac deployment and systems management topics.
Responsibilities- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
- Provide technical phone support for users of our product and accurately log all interactions in the ticketing system.
- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
This role requires the ability to maintain clear and consistent documentation of incidents and resolution notes, deliver remote desktop support to both client and internal users, and uphold a positive, professional atmosphere with colleagues.
Requirements- C1 level English proficiency.
- Experience in software deployment and installation.
- Expertise in version control systems (e.g., Git, SVN).
- Experience with cloud platforms (e.g., AWS, Azure, GCP).
This position offers a competitive salary range, unlimited PTO + holidays, and occasional travel to Buenos Aires, Argentina.
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