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Leading Technical Support Specialist
3 semanas atrás
This job is a part of our global team providing technical services to merchants and internal teams. As a Technical Support Analyst, you will be responsible for resolving complex incidents, providing advanced technical support, and creating knowledge base articles.
You will work closely with our engineering and SRE teams to escalate support requests and incidents, and participate in on-call rotation to ensure 24/7 coverage. This role requires strong problem-solving skills, excellent communication, and the ability to develop simple solutions using Java or C#, JavaScript, HTML, and database queries.
Job Requirements- Excellent English skills (written and verbal)
- The ability to develop simple solutions using Java or C#, JavaScript, HTML, and database queries
- Knowledge of other Trustly adopted technologies: AWS Cloud Computing, Salesforce Service Cloud, and Database queries
- Willingness to work on on-call rotation
- Bradesco health and dental plan
- Life insurance
- Meal voucher and supermarket voucher
- Home Office Allowance
- Wellhub platform access
- Trustly Club discounts
- English Program online classes
- Extended maternity and paternity leave
- Birthday Off
- Flexible hours/Home Office policy
- Welcome Kit - Apple equipment
- Annual premium
- Referral Program
We are committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. We celebrate diversity and value it brings to our employees and customers.
