Open Source Support Specialist

1 dia atrás


Vitória, Espírito Santo, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$90.000
Job Role

The job involves providing high-level technical support and sustaining engineering services for Platform-as-a-Service (PaaS) technologies.

Key Responsibilities:
  • Serve as the primary point of contact for customers seeking support on Red Hat OpenShift Container Platform.
  • Analyze issues to identify root causes and communicate corrective actions and resolutions to customers in a timely manner.
  • Collaborate with internal teams, external parties, and technical account managers during problem resolution to ensure effective issue escalation and closure.
  • Deliver exceptional customer experience by troubleshooting complex issues and recommending solutions professionally and courteously.
Required Skills and Qualifications:
  • Minimum 3 years of experience working as a support or development engineer for a PaaS provider or hosting service.
  • Familiarity with Linux or Unix operating systems, including system installation, configuration, and maintenance.
  • Experience working with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management.

This is an excellent opportunity to work alongside talented engineers in open-source software and contribute to the growth and success of the company.



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