
Open Source Support Specialist
1 dia atrás
The job involves providing high-level technical support and sustaining engineering services for Platform-as-a-Service (PaaS) technologies.
Key Responsibilities:- Serve as the primary point of contact for customers seeking support on Red Hat OpenShift Container Platform.
- Analyze issues to identify root causes and communicate corrective actions and resolutions to customers in a timely manner.
- Collaborate with internal teams, external parties, and technical account managers during problem resolution to ensure effective issue escalation and closure.
- Deliver exceptional customer experience by troubleshooting complex issues and recommending solutions professionally and courteously.
- Minimum 3 years of experience working as a support or development engineer for a PaaS provider or hosting service.
- Familiarity with Linux or Unix operating systems, including system installation, configuration, and maintenance.
- Experience working with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management.
This is an excellent opportunity to work alongside talented engineers in open-source software and contribute to the growth and success of the company.
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